Guarantee
We always try ensure that the products we sell will provide you with great service.
In the unlikely event that something goes wrong with a product you have purchased from us, we will always work with you to resolve the matter as quickly as possible. It is our policy to repair or replace
items should a problem arise.
We will accept items back for a refund of the initial purchase cost of the item (excluding the post and packing charge) if the item is unused and provided that
we are notified of your intention to return the item within two working days after you receive the item. We only return the cost of the items returned excluding the original
post and packing charge. You are responsible for any postal charges incurred when returning the item to us. Refunds are only issued once the items have been
received by us. We recommed you use a tracked or "signed for" postal service to ensure that you have proof that we have received the items back. Note, this does not apply to engraved items or to Medical ID Cards. Please contact us to
discuss the items you want to return.
Should you have a problem or a complaint regarding any of our products, please use the "Ways To Contact Us" link in the green bar at the top of this page to send us a message.
We will respond as soon as possible (usually within 1 working day).
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