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1-2 working day delivery available on this item - including engraving! Terms and Conditions apply.

Thank you, amazing service.

Emergency Phone Service

Price: 12.95 IN STOCK. Dispatched within 1-2 working days.

4.76 out of 5 (based on 146 reviews)

Same working day dispatch available on this item - including engraving!

Order by 8am EST / 5am PST and select FedEx as the shipping method and this item will dispatch the same working day for 1-2 working day delivery. Working days only.

Sorry, this item is only available in the UK

A great way to provide paramedics and the emergency services with your vital personal and medical information.

How does it work?
If you are involved in an accident or a medical emergency, the emergency services can phone our dedicated call centre quoting your unique IceCall subscription number. Once their identity has been confirmed, our trained staff will be able to tell them who you are, what medical conditions you have, what medications you are on and any other information.

What do I get?
You get a 12 month membership to our IceCall service. We will send you a letter with an IceCall ID Card to carry with you and to explain how to manage your information. You also have unlimited emergency incident calls as part of your subscription.Our UK based call centre is manned 24 hours a day, 7 days a week and all calls are answered within 20 seconds (normally within 4 rings). The emergency services can call 0800 6920300 (UK) / +44 203 4113965 and quote your membership number.Please DO NOT call this number except in an emergency.

What do I need to do?
First add your Alert service to the cart and go to the cart page. Enter the details that you require on our site to set up your subscription.

To make the emergency services aware of your membership number and the phone number, you need to have the details engraved on a medical bracelet, necklace or dog tag. Choose an item from our range of jewelry and place in the cart. From the cart go to the engraving page and click on the highlighted name in the yellow box. You will then see listed your recorded medical details ready for engraving. You can change these engraving details if you wish. Check these details carefully and save.

Is it secure?
Your information with us is fully protected and stored on our secure servers. We never divulge your information to anyone.

Can I change my information?
Yes! As part of your membership we provide you with a dedicated website that you can visit to change your information at any time. Changes made to your information are updated every night so any changes you make will be available to the emergency services. Any changes you make will be available on your record within 1 working day.

How long does it take to setup?
Once you have placed your order we will have your information live and available if required in one working day. We will print out your membership card and dispatch aloing with any other items you have ordered generally within 2 working days.

Product Code: MEDICALL / 9002

Customer Ratings...

Overall Rating

4.76 out of 5 (based on 146 reviews)

5 Stars:		118 customers
4 Stars:		24 customers
3 Stars:		3 customers
2 Stars:		0 customers
1 Star:		0 customers

Customer Comments...

very easy to set up not use yet but all good
Order Date: 11/05/2020 16:46:45 - Simon F

I haven't had to use it yet, but it was easy to set up, especially as i have several medical conditions,plus lots of medication and it has given me peace of mind that that they will be accessable if needed
Order Date: 22/03/2020 14:14:05 - Eileen I

Has to be an invaluable service in a time of need when every second is of the essence, especially if one is unable to communicate. Recording of medical history is straightforward and easy to tweak to suit one's requirements at time of setup or any time thereafter. I have real peace of mind now regarding my well being.
Order Date: 04/11/2019 12:39:25 - Douglas R

The bracelet is really pretty, like an attractive piece of jewellery and very comfortable.
Order Date: 30/09/2019 22:13:14 - Karen C

This gives me confidence that should anything happen to me the medical team can access my history
Order Date: 19/08/2019 17:19:30 - Sue S

Excellent idea
Order Date: 19/06/2019 22:53:40 - Neil S

Gives me piece of mind, thankfully not needed to use yet
Order Date: 20/05/2019 10:15:49 - Sue O

An ideal way to inform the emergency services A quality product quick delivery
Order Date: 25/04/2019 18:07:49 - William L

Haven't needed to contact them in an emergency yet. However, having my personal medical history, medication etc available in this way to Paramedics, Doctors etc gives me great confidence in the level of future emergency treatment that may be necessary.
Order Date: 27/03/2019 16:38:02 - Guinette D

Not used yet.
Order Date: 17/03/2019 17:13:06 - Peter B

I have entered all my details and it is such a good thing.
Order Date: 01/02/2019 09:01:37 - Geoffrey H

Not used yet but setting up easy
Order Date: 23/01/2019 20:02:44 - Malcolm F

Subscription is value for money and a extra safety complement to the I D band.
Order Date: 05/12/2018 00:30:40 - Terence C

All seems to be good, not had to use it yet.
Order Date: 24/09/2018 22:19:44 - Ian G

Very easy to set up
Order Date: 20/09/2018 17:57:06 - Vanessa R

I've not used the service yet but it was easy to set up my daughter's information
Order Date: 24/07/2018 19:41:13 - Gill D

Despite me having a lot of information, the call handler managed to get everything needed and prioritise, which I struggled with. Couldn't have done it without her.
Order Date: 13/07/2018 09:40:27 - June J

Took a while to set up as lots to include but I like the idea of being able to amend information myself rather than having to buy a new bracelet.
Order Date: 14/06/2018 16:08:30 - Gordon A

Superb system, easy to register and to update.
Order Date: 24/05/2018 11:21:44 - Jeffrey H

This is invaluable. I had to update within a week of receiving the bracelet. I now don't have to worry about being treated if for some reason I was not immediately responsive.
Order Date: 21/03/2018 19:02:59 - Patricia B

Easy to set up & although a couple of hitches with input of info, a call to customer service soon sorted that. It’s nice to have the peace of mind that the service provides and at an extremely competitive price. I just hope it’s never used!
Order Date: 01/03/2018 12:21:51 - Emma H

I'll say excellent but I haven't had need to actually test it yet (I hope I don't have to). I would prefer to pay, say, £25 a year and have unlimited credits rather than the six the price includes.
Order Date: 23/02/2018 09:50:22 - Joan T

A very useful thing to have
Order Date: 20/01/2018 21:14:41 - Tracey

Fantastic service. This gives complete peace of mind. It is also great that medical info can be updated as & when required.
Order Date: 16/01/2018 15:24:35 - Ros P

I have not used it. All the information that can be recorded is an excellent system.
Order Date: 18/12/2017 18:54:04 - David D

So far, excellent service. I hope never to have to put it to the test. But it’s reassuring to know that a service like this is in place.
Order Date: 29/10/2017 14:42:52 - Shaun D

Emergency card to put in purse or wallet with own personal ID Number in case of emergency.
Order Date: 19/09/2017 12:29:06 - Sharon M

Signed up to the telephone service, website for all the details is good, you can update free as many times as you like. Cheaper than some alternatives, I dumped the last company as they wanted three times what I pay now!!
Order Date: 15/09/2017 10:55:00 - Alexander N

I feel it's good value for money and means friends/family on my ICE list don't need to worry about keeping my medical info to hand if called as it'll be relayed by the service. Also they can relax and not worry about missing a crucial call.
Order Date: 11/09/2017 18:37:10 - Teresa B

Not used yet luckily but love the idea that my info can be kept securely & instant access if needed
Order Date: 25/08/2017 11:25:33 - Joy H

I haven't actually used the service, and fingers crossed I ever will. I had an issue on checkout, all of my information disappeared, spoke to a very helpful staff member who advised to fill in another online form, not to worry about putting my exact information in that they would do it their end, which they did very quickly. Would recommend.
Order Date: 22/08/2017 13:23:51 - Emma W

Have not had to use this and hopefully we won't, but the information I gave is as I gave it, I can easily access and change if I have to. Emergency card for wallet gives clear details and phone number to contact to access the information. Both my husband and I feel more relaxed knowing that Emergency services can easily obtain his information
Order Date: 17/07/2017 15:55:18 - Ellen D

Seems good in theory - won't know unless/until I need to use it.
Order Date: 02/07/2017 19:33:58 - Peter H

A very good idea but hopefully I will not need to use it.
Order Date: 16/06/2017 14:22:35 - John R

Appears to cover all I required but hopefully I'll not need to use it.
Order Date: 10/05/2017 19:31:56 - Terry

I feel safe having this service because I know, whether I'm in this country or abroad, at the other end of the phone there is somebody who knows everything they need to know medically about me, And can give the accurate information that is needed .
Order Date: 05/04/2017 13:47:45 -

Exactly what I need easy to use and update
Order Date: 03/03/2017 23:05:14 - Julia R

Gives peace of mind.
Order Date: 10/02/2017 20:20:10 - Helen W

I have not as yet had reason to use this service, but am sure it will be excellent.
Order Date: 30/01/2017 10:46:07 - Barbara L

Luckily not needed to use this service yet.
Order Date: 26/01/2017 22:42:49 - Fiona M

This service means that my daughter can go out with someone who is not up to speed with her condition and the medical staff have all the latest details of her condition and treatment
Order Date: 01/01/2017 18:59:11 - Gordon P

I haven't had to use it yet as I have only just purchased the package. If the service is anything like the normal service you receive then it should be excellent. The process to set up was easy so I now have 'Peace of Mind' Chris
Order Date: 29/12/2016 10:33:14 - Christopher G

Not tried it so far but very pleased with the theory, and easy to input info. The only problem I have had is that I would like to change the password to something more memorable and don't seem to be able to.
Order Date: 14/12/2016 22:15:42 - Zoe W

Have not had cause to use it yet, and hoping we don't have to, but it's a very good idea and gives us peace of mind.
Order Date: 15/11/2016 12:26:43 - Linda B

Great idea, combined with an my bracelet, this could save your life. If anything were to happen to you the emergency services could quickly contact the Emergency Phone Service to obtain your medical details which will save time in their ability to treat you. I really recommend taking up this service for your own peace of mind. Plus it keeps my Wife happy.
Order Date: 25/10/2016 13:59:56 - Colin R

I have not had to use the system, I have subscribed as I have many complex conditions which can only be explained by discussion, considering you may not be in a situation to talk then this will do it for you, one of these items we hope never to have to use, but useful to have as a back up.
Order Date: 19/10/2016 23:41:46 - John M

What an excellent idea. As I have complex needs, it is good to know that the relevant authorities will know what and how to deal with me.
Order Date: 25/09/2016 18:53:49 - Denise P

Not really used it, thankfully
Order Date: 14/07/2016 14:58:41 - Kay C

Great initiative and would recommend this. Good value, easy to set up and change details when required. Peace of mind too.
Order Date: 15/06/2016 19:04:01 - Lee F

It gives me peace of mind
Order Date: 09/06/2016 11:29:02 - Joan K

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