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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
31383 customers
4 Stars:
1857 customers
3 Stars:
153 customers
2 Stars:
35 customers
1 Star:
19 customers

Customer Comments - 3 star reviews

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Far too big and not adjustable
*** OUR RESPONSE - We are sorry to hear that the band is too big. The style selected is available in 4 sizes - small, medium, large and XL. When you placed the order online the size selected was XL. We will contact you shortly regarding exchanging the band for a smaller size.

The band was fine, but unfortunately not big enough for my sons wrist in spite of being xxlarge. It would have been helpful if you gave the actual circumference measurement. Is it possible to get a bigger one?
*** OUR RESPONSE - Thank you for your feedback, we are sorry to hear that the band purchased does not fit your Son. We did detail the size of the band in the item description, in a drop down selection menu in the basket and in the confirmation email we sent. We will contact you shortly regarding the options for a larger size.

Bought a 18mm leather strap SOS bracelet assuming that would be a man size bracelet. I am a six foot tall bloke and the band only just fitted in the very last hole and even that was tight had to buy a new strap To be fair I did not ask the company the size of the strap nor did I ask them to replace it because I had already used it before I came to the conclusion it was too smelly Communication from the company was good prior to purchasing when asking silly questions about the SOS band
*** OUR RESPONSE - Thank you for your feedback, we are sorry to hear that the wristband ordered was too tight. We do put the sizes in the item description of every item we sell, as wrist sizes can vary from person to person (a bit like shoe size) it's always advisable to measure your wrist before ordering to check the bracelet will fit.

Ordering & receiving your product..is Good' but to have What I had ordered messed Up with the Engraving.. That's where I'm Unhappy and would never Use or recommend your Company /service again
*** OUR RESPONSE - As discussed via email unfortunately this was how you had entered the engraving when you placed the order online. We did send you a confirmation email detailing exactly what you had written to be engraved. When you emailed us to say that the engraving was incorrect we offered you a discount off a new item, even though it was not a mistake on our part.

I did not realise how big the medium chain was and would have returned it to exchange for the small links, but I understand I cannot exchange because it was engraved.
*** OUR RESPONSE - Hi. We will contact you to see if we can swap the tag onto something else.

Really wanted to get a whole bunch in different colours but way too expensive, they are good quality and this is the second one I have had, no sign of wear or fade at all. I gave 3 stars because fair considering the price, 5 stars for quality.

I thought the service was good.

The bracelet was received promptly.

It arrived in good time and well packaged

Good, swift delivery.

Although I received my order Ok, the initial process was very poor, I did not receive a confirmation email that my order had been accepted, I had to raise a customer query, which was promptly resolved by a telephone call
*** OUR RESPONSE - We always send an automatic email confirmation but these do sometimes get flagged as spam by email servers.

The band was exactly what i wanted and delivered really fast Which was great service.. i have noticed though that in 1 week the print has already started to come off.. i have to wear my band all the time for medical reasons so as far as lifespan im not sure it will last very long
*** OUR RESPONSE - The engraving should last no problem at all. It may just need a wipe with a damp cloth to clean it up again. We will contact you to check and will organise a replacement if there is a problem.

Came fast the photo looked beter than the heart not as thick but will do the job

My last id band from you (same as the one just ordered) snapped after only a few months. Not happy at having to fork out all over again so soon. If it happens again, I'll go elsewhere.
*** OUR RESPONSE - These bands are normally very strong and robust. They will snap easily if they are cut or nicked in any way. Please let us know if you have a problem with the replacement band and we will send out a replacement.

I made a mistake in the given telephone number & didn't notice it until it came, I was offered a half price replacement which I accepted, although I incurred this cost it was my fault & I was grateful I wasn't quoted the full price again.

Great delivery it arrived a few days quicker than expected. Fantastic communication and advice would totally recomend

great item as described delivered when said and very helpfull staff and would recommend to others to use many thanks again

Expensive but useful.

A hiccup dispatch caused a delay but otherwise good communication.

Prompt delivery, Thanks

First order had a wrong item delivered but replacement was sent out immediately. Second order was delayed as item was unavailable - was made aware of this immediately and offered the choice to select another item

The order was processed rapidly and simly

Very fast despatch and delivery. On receipt, queried via email on 28th March. Received a holding response but nothing since. Seems I've been forgotten about.

took longer than I expeded

Nothing wrong with the service in terms of time. Cost of a silicone band is high and I would expect free postage for such a small item.

I was impressed by the speed of the delivery but not very impressed by the order I received! I ordered 7.1 inches band but got 6.3 inches! Its a good job I am a small woman! The bands only just fit but the 7.1 fit more comfortable.
*** OUR RESPONSE - We checked your order and I am afraid that you did order the smaller size. We have emailed you to see if you want to exchange for the next size up.

highly satisfied would recommend to friends and family

Service quick

Delivery was exactly as promise

Never had an E-mail from you after I had ordered this item.
*** OUR RESPONSE - Our servers always send an email automatically. Sometimes this can be filtered into your SPAM folder or othertimes is will be due a typo in the email address entered when ordering.

Very helpful on the phone and came on time

The Servive was fine arrived within the time stated

Writing a tad small. P & P rather steep at £1.95. Considering i ordered a Sports Strap at the same time, it could of been enclosed in the same package for £1.95 rather than having to pay £3.90.
*** OUR RESPONSE - Our engraving process is semi-automatic and it will always make the engraving as large as it can on the item. Sometimes the engraving itself will have to be reduced in size by our systems if one of the lines is very long or if any of the engraving is entered in capitals as a capital letter e.g L takes up more space than a lower case l. If in doubt about how to layout your engraving, please contact us and we will help work it out with you.

the bracelet arrive within 3 days.

The service was prompt.

Didn't really deal with anyone? The site was easy enough to use.

It came quite quickly to my house...

Delivery was not as good as expected but I put this down to the bad weather.

The band and the engraving are great, but her birthday is wrong on the engraving. It was supposed to be 08-02-01. not 09-02-01. I would like that taken care of.
*** OUR RESPONSE - I am afraid that we engraved the tag exactly as you requested. The date of birth was mis-typed when you placed your order. We have to engrave items exactly as you specify when you place your order although we do try to pick up on obvious mistakes and contact you. Sadly, we have no way of knowing if the DOB is correct. We offered you a replacement at cost with free engraving.

I made the mistake of ordering a diabetes badge insted of a blank one with warfarin printed on the inside i now have a bracelet that has diabetes on the outside and warfrin on the inside.i think with a bit of thought and agood quality system it would have been picked up as a mistake and at least a phone call to discuss mistake.I was given the opportunity to purchase another at cost but decided against.
*** OUR RESPONSE - There is no way we could have known that you were not diabetic. We have contacted you by email and offered you a replacement at cost.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Just received my bracelet and I love it. Fantastic quality lovely clear engraving. This is second bracelet bought from you and will recommend you to family and friends. I can now feel safe and look stylish.

That's just perfect ! Evaluated several suppliers and their various products and I chose THE ID BAND COMPANY. Spot on, perfect in all respects : Quality, price, design, choice of product, rapid supply, likely durability etc. Arrived next day, good instructions, Looks amazing and fits perfectly. Totally professional in all respects. I always look for QUALITY - I found it!

Superquick delivery. Arrived the next day and very good quality.

I just wanted you to know that I received my bracelet on Friday. Top notch quality. I decided to get a large bracelet after being so impressed with one I had previously bought. Sorry for mucking up my order and I want to thank you again for putting it right for me. Absolutely fantastic customer service. I'm going to recommend the company to everyone I know.

Hi, very happy with the prompt service and the I D card had all the correct information on . Well done

Thank you SO much for my ID band, I really love it!!

Everything was PERFECT! Process was easy and service was excellent with regard to getting it to me exactly when you said I'd get it. Thank you!

Excellent service. Many thanks

I have just received my Medical Alert Bracelet from you and I couldn’t be more pleased with my purchase and an excellent fit too. With first class workmanship and the speediest delivery ever! If I ever have the opportunity to recommend your services to anyone please rest assured I will gladly do so. Thank you for the peace of mind you have given me, I am so grateful.

thank you arrived today brilliant may buy another as a spare.

Bracelets arrived this morning, thank you. They are perfect.

I found the website excellent – very clear and easy to use. Ordering was straightforward and the correct product arrived soon after. The bracelet is exactly as shown and looks robust and durable. I’m very pleased with the product and the service, and the price.

Received today brilliant service I would recommend you to anyone needing a medical alert bracelet Thank you

I am very pleased with my ID wristband, If I require another ID band I will use this company again.

Arrived on Tuesday, very happy with it, such quick prompt service.

Fantastic service - thank you. Ordered yesterday and delivered breakfast time today.

Fab turn around time as usual, thank you & hope you all have a merry christmas

Very impressed gents talisman Id bracelet ordered Thursday 7th nov recieved Friday 8th nov fast efficient service most impressive very satisfied many thanks.

I have just received my beautiful id bracelet. I am so impressed by the speed of your company in completing my order and will be ordering from you again. I would recommend you to anyone.

Received my bracelet today. I am extremely pleased with it. Just the right size and very stylish. Looks as though this will last a lifetime

Ordered my band yesterday it arrived today that is what you call service well done thank you.

Thank you such a quick service. The braclet arrived this morning. Amazing turnaround !!!!

Thank you. Received today. What an efficient service good to deal with you!

As usual swift delivery it arrived this morning. Thank you.

Thank you so much for your informative and helpful communications — I will be sure to recommend your site!

Ordered my bracelet on Monday and it arrived today. Great service, thank you.

Absolutely first class products and a superb level of customer service from The ID Band Company. I am simply delighted. Thank you...

My 2 ID bands arrived Saturday, very prompt service, excellent. thank you again.

thank you,recived my order saturday ,most inpressed,a perfect fit,i will be ordering more soon.

bracelet is really nice I love it and will hopefully safe my life one day thanks again and how really quickly it arrived really great service

Thank you for your quick and excelent Service, most impressed, will certainly recomend you.

Thank you. I received the ID bands this morning. They are perfect and delivery was very prompt. Excellent!

Well done IDBand Company! My order only went in yesterday afternoon and I am now wearing it!! The engraving is very clear and the bracelet easy to adjust.Great colour too.As ever great service at a fair price.

Just to let you know that my new bracelet has arrived safely this morning and that I’m thrilled with it Thank you

Thanku, I received my bracelet today & am over the moon with it.

Excellent service. Bought one for my son as well. Received the items in the next days post. Thank you very much.

I have received my order - thank you so much. Unbelievable that it was delivered so quickly even though it had to be engraved. I am most impressed with your company's after sales service and the quicknes of the delivery.

I just got my band very impressed thank you

Hi There, Just to confirm delivery of bands, I am very pleased with the quality, and I am amazed at the speed of delivery. 10/10 for the ID Band Company. .

Hi,just to say thank you very much for your help when I rang to order my bracelet on Friday afternoon.What fantastic service it arrived the very next morning,and it’s perfect.I would recommend your firm to anybody.FIRST CLASS SERVICE AND FIRST CLASS PRODUCT. Thanks again

Just to let you know that my order has turned up already! Amazing. V pleased with it! Thanks so much Its great to have peace of mind My old metal engraved medic alert tag has other allergies on it but these are newer reactions and I needed something new to show them. Perfect. Thank you!

The order arrived today. Thank you very much for the speedy delivery. I am very pleased with the quality of the products and the clarity of the of the engraving/printing of the text on the band & card that I ordered

Many thanks for your quick service. 10/10.

Hi. Thanks very much for fast despatch , brilliant item brilliant service , appreciate it

The ID bands you sent on my recent order are great. Your fast despatch was equally impressive.

Received my bracelet today thank you for the quick service

Hi, what fab service you have, I placed an order after 3 pm on Friday for a bracelet which I needed to be engraved. The same item arrived in the post the following morning less than 18 hours from ordering. The bracelet is lovely as is the engraving and such a good price with excellent service.

My medical bracelet has just arrived and it's so lovely. I love my bling and jewellery which is why l chose this particular bracelet. Its absolutely perfect and lm already wearing it. Thankyou so much for such a brilliant job done so quickly as well.

I have just received my order and, I would like to thank you so much, I did not expect it to arrive so soon. I am delighted with my bracelet.

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