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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
31383 customers
4 Stars:
1857 customers
3 Stars:
153 customers
2 Stars:
35 customers
1 Star:
19 customers

Customer Comments - 2 star reviews

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

I left info of what I wanted engraved on it arrived blank then I received two emails asking me what I wanted on it. Bit late then
*** OUR RESPONSE - You placed your order without engraving as we confirmed in the initial order confirmation email. We then spent two days trying to contact you without success to find out if you wanted engraving but, as we did not get any response. decided to send out the order without engraving. We do get customers who want to buy items without engraving so it is not unusual. If you do want the item engraved then you can return to us and we will engrave for you.

When I placed my order I know that I ordered LARGE and you sent me SMALL
*** OUR RESPONSE - I am sorry but you actually ordered the SMALL size as detailed in your order confirmation. We have sent you an email as, given the item was not personalised, if you return the bracelet we can send you out the LARGE size.

Well to be honest I am not that happy with the item this time.....it seemed to fall apart. My son really disappointed. I have lots to do with children. And young people with special needs...would not recommend right now-sorry.
*** OUR RESPONSE - The only time we have had these pull apart is if caught and pulled. We will contact you arrange a replacement or alternative model.

I never received the second item which I paid for. Been too busy with a poorly son to pursue this.
*** OUR RESPONSE - Your order was only for a single item. We will contact you via email to find out what else you wanted to order.

I thought that charging postage for each item was unfair but I needed the items urgently so bought anyway
*** OUR RESPONSE - We try to keep our prices as low as possible and we do charge a small post and packing charge. We also try to keep these as low as we can.

my husband Steve reinlo can't wear it as its to small so he bourght another one from somewhere else.
*** OUR RESPONSE - The recommended size for this bracelet is 7-7.5 inches. We currently do not have this bracelet in a larger size. We may be able to attach the tag onto a different style of chain if you need it. Please contact us to discuss this further.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Just received my bracelet and I love it. Fantastic quality lovely clear engraving. This is second bracelet bought from you and will recommend you to family and friends. I can now feel safe and look stylish.

That's just perfect ! Evaluated several suppliers and their various products and I chose THE ID BAND COMPANY. Spot on, perfect in all respects : Quality, price, design, choice of product, rapid supply, likely durability etc. Arrived next day, good instructions, Looks amazing and fits perfectly. Totally professional in all respects. I always look for QUALITY - I found it!

Superquick delivery. Arrived the next day and very good quality.

I just wanted you to know that I received my bracelet on Friday. Top notch quality. I decided to get a large bracelet after being so impressed with one I had previously bought. Sorry for mucking up my order and I want to thank you again for putting it right for me. Absolutely fantastic customer service. I'm going to recommend the company to everyone I know.

Hi, very happy with the prompt service and the I D card had all the correct information on . Well done

Thank you SO much for my ID band, I really love it!!

Everything was PERFECT! Process was easy and service was excellent with regard to getting it to me exactly when you said I'd get it. Thank you!

Excellent service. Many thanks

I have just received my Medical Alert Bracelet from you and I couldn’t be more pleased with my purchase and an excellent fit too. With first class workmanship and the speediest delivery ever! If I ever have the opportunity to recommend your services to anyone please rest assured I will gladly do so. Thank you for the peace of mind you have given me, I am so grateful.

thank you arrived today brilliant may buy another as a spare.

Bracelets arrived this morning, thank you. They are perfect.

I found the website excellent – very clear and easy to use. Ordering was straightforward and the correct product arrived soon after. The bracelet is exactly as shown and looks robust and durable. I’m very pleased with the product and the service, and the price.

Received today brilliant service I would recommend you to anyone needing a medical alert bracelet Thank you

I am very pleased with my ID wristband, If I require another ID band I will use this company again.

Arrived on Tuesday, very happy with it, such quick prompt service.

Fantastic service - thank you. Ordered yesterday and delivered breakfast time today.

Fab turn around time as usual, thank you & hope you all have a merry christmas

Very impressed gents talisman Id bracelet ordered Thursday 7th nov recieved Friday 8th nov fast efficient service most impressive very satisfied many thanks.

I have just received my beautiful id bracelet. I am so impressed by the speed of your company in completing my order and will be ordering from you again. I would recommend you to anyone.

Received my bracelet today. I am extremely pleased with it. Just the right size and very stylish. Looks as though this will last a lifetime

Ordered my band yesterday it arrived today that is what you call service well done thank you.

Thank you such a quick service. The braclet arrived this morning. Amazing turnaround !!!!

Thank you. Received today. What an efficient service good to deal with you!

As usual swift delivery it arrived this morning. Thank you.

Thank you so much for your informative and helpful communications — I will be sure to recommend your site!

Ordered my bracelet on Monday and it arrived today. Great service, thank you.

Absolutely first class products and a superb level of customer service from The ID Band Company. I am simply delighted. Thank you...

My 2 ID bands arrived Saturday, very prompt service, excellent. thank you again.

thank you,recived my order saturday ,most inpressed,a perfect fit,i will be ordering more soon.

bracelet is really nice I love it and will hopefully safe my life one day thanks again and how really quickly it arrived really great service

Thank you for your quick and excelent Service, most impressed, will certainly recomend you.

Thank you. I received the ID bands this morning. They are perfect and delivery was very prompt. Excellent!

Well done IDBand Company! My order only went in yesterday afternoon and I am now wearing it!! The engraving is very clear and the bracelet easy to adjust.Great colour too.As ever great service at a fair price.

Just to let you know that my new bracelet has arrived safely this morning and that I’m thrilled with it Thank you

Thanku, I received my bracelet today & am over the moon with it.

Excellent service. Bought one for my son as well. Received the items in the next days post. Thank you very much.

I have received my order - thank you so much. Unbelievable that it was delivered so quickly even though it had to be engraved. I am most impressed with your company's after sales service and the quicknes of the delivery.

I just got my band very impressed thank you

Hi There, Just to confirm delivery of bands, I am very pleased with the quality, and I am amazed at the speed of delivery. 10/10 for the ID Band Company. .

Hi,just to say thank you very much for your help when I rang to order my bracelet on Friday afternoon.What fantastic service it arrived the very next morning,and it’s perfect.I would recommend your firm to anybody.FIRST CLASS SERVICE AND FIRST CLASS PRODUCT. Thanks again

Just to let you know that my order has turned up already! Amazing. V pleased with it! Thanks so much Its great to have peace of mind My old metal engraved medic alert tag has other allergies on it but these are newer reactions and I needed something new to show them. Perfect. Thank you!

The order arrived today. Thank you very much for the speedy delivery. I am very pleased with the quality of the products and the clarity of the of the engraving/printing of the text on the band & card that I ordered

Many thanks for your quick service. 10/10.

Hi. Thanks very much for fast despatch , brilliant item brilliant service , appreciate it

The ID bands you sent on my recent order are great. Your fast despatch was equally impressive.

Received my bracelet today thank you for the quick service

Hi, what fab service you have, I placed an order after 3 pm on Friday for a bracelet which I needed to be engraved. The same item arrived in the post the following morning less than 18 hours from ordering. The bracelet is lovely as is the engraving and such a good price with excellent service.

My medical bracelet has just arrived and it's so lovely. I love my bling and jewellery which is why l chose this particular bracelet. Its absolutely perfect and lm already wearing it. Thankyou so much for such a brilliant job done so quickly as well.

I have just received my order and, I would like to thank you so much, I did not expect it to arrive so soon. I am delighted with my bracelet.

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