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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
26974 customers
4 Stars:
1664 customers
3 Stars:
136 customers
2 Stars:
30 customers
1 Star:
16 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Great service posted on the same day as the order and arrived the next day

Really fast delivery and product as expected. Definitely recommend this sitr

Very quick delivery great service

Great service & fast delivery.

I couldn't believe it, I ordered my bracelet at 4pm and it was with me by 9am the next morning, a beautiful high quality bracelet

Excellent service and delighted with my bracelet. Lovely quality too.

Fabulous product, good price, exceptional service

Excellent communication.

Very easy to order and arrived very quickly

Easy and comfortable to wear and easy to read

Absolutely fantastic service,I ordered my bracelet late on a Wednesday evening and it arrived in post on Friday,can not fault the engraving or service

It arrived on time and was of the quality that i expected,wich was first class.

Arrived within 24 hours to Northern Ireland as promised. Using it when cycling, & no problems. Once cut, a perfect fit.

Brilliant service. Arrived next day.


Excellent product and service. Can't suggest how you could improve it.

Delivery was so fast and the website was really easy to use.

Great service, arrived very quickly. Would definitely recommend.

Incredibly fast service. Have purchased from The ID Band Company before and find them totally consistent and good.

Arranging the text on the on the information tag was easy and the whole process from start to finish was quicker than I thought it would be. I couldn't have expected a better service.

The service from the ID Band Company was excellence and ordered online very easily! The product was delivered within a few days as suggested by the company.

Arrived very quickly

Absolutley amazing service

I ordered by phone the sales girl was helpful and pleasant to chat to. My bracelet including engraving was delivered the next day.

As usual first class service

First class service and am very pleasedwith the bracelet

Fast and accurate

Excellent product and service.

I ordered my item on Bank Holiday Monday, it arrived on the Wednesday. Very good service, and a good item which I am very proud to show.

Fantastic products, I have bought several down the last 4 years expect to buy more when I feel like a new wristband. Always delivered quickly too.

Great product at a good price, service easy to use and arrived very quickly.

I?m over the moon with my purchase.the delivery service was excellent

Speedy service. Very friendly and efficient staff. Free delivery is amazing.

Quick delivery and well informed of when the band was arriving.

Absolutely brilliant!

Very pleased with the necklace, it exceeded all expectations. Very good!

Excellent service and very quick. Really happy with my medical silicone bracelet.

Thank you for such good service,received goods when you said,and pleased with my purchase. Will most certainly use THE ID BAND COMPANY again.

Came the next day

Really excellent service; fast delivery, excellent choice and reasonable price.

Excellent quality, ordered Friday, arrived Saturday. Text is very clear

Very prompt service and happy with product.

The Medical Bracelet and Generic Medical Card are absolutely perfect. The quality and engraving are of the highest quality and I will definitely recommend to my friends and family. I ordered at 4.45am on the Friday morning and both items were delivered by the Saturday lunch time. Really pleased with my items, which will no doubt save my life.

Absolutely great service. Ordered on a Thursday evening, arrived on the Saturday morning. Would highly recommend.

Very happy quick service and delivery and my boy loves the bands

Very speedy delivery

First class service- received the next morning

very good service order Friday got it the next day. easy to fit

Loved the medical bracelet service was brillint came the next day as promised

Service was faultless. I spoke to a really helpful member of staff about produce advice, items arrived the next day, carefully wrapped but without masses of excess packaging. I had ordered an item as a duplicate in error and the refund was processed quickly with an email to let me know the item had been safely returned. Great range of products too! Thank you!

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Hi. Thanks very much for fast despatch , brilliant item brilliant service , appreciate it

The ID bands you sent on my recent order are great. Your fast despatch was equally impressive.

Received my bracelet today thank you for the quick service

Hi, what fab service you have, I placed an order after 3 pm on Friday for a bracelet which I needed to be engraved. The same item arrived in the post the following morning less than 18 hours from ordering. The bracelet is lovely as is the engraving and such a good price with excellent service.

My medical bracelet has just arrived and it's so lovely. I love my bling and jewellery which is why l chose this particular bracelet. Its absolutely perfect and lm already wearing it. Thankyou so much for such a brilliant job done so quickly as well.

I have just received my order and, I would like to thank you so much, I did not expect it to arrive so soon. I am delighted with my bracelet.

Just a quick message to say many thanks for your mega quick service again. I have used you a few times when my medication changes and I need another medical alert band. Excellent next day service. 10/10.

Just a note to say how impressed I have been with your service and product. Latter seems to be excellent quality and looks really good; it fits perfectly with the extra ½” for which I asked. The engraving is good and the whole thing was incredibly quick – less than 24hrs from ordering to receipt. Well done your team. I just wish that all companies dealing on-line were as efficient as you!

Thank you so much, it arrived on Saturday morning - superb service and it looks very nice.

Thank you for your service it was well organised and on time, splendid job.

I would recommend you to others in my situation. Having been in hospital twice wearing your band it has been a life saver in my opinion. Records are one thing but an arm band alerts all services.

Received item, this morning.Precisely as expected. Thank-you

All I can say is excellent service

Fantastic service. Delighted with my purchase, got local jeweler to take out 2 links. Thank you so much. Highly recommended.

Thank you so much for the speedy execution of my order. Your representative was very kind and helpful to me when I telephoned and this only confirms that you are a first class firm to deal with and I am certain that I will be pleased with the I.D. tag when it arrives. Thank you once again.

Just wanted to say a big thank you for your excellent service! Three times in a row now! My order arrived today, the day after ordering and I am very pleased with the product indeed. Not often you get service like this these days, so thank you!

ordered yesterday arrived lunchtime. many thanks.

Thank you for the “instant “ delivery of my new band, super job! Many thanks

Thank you order has been received. Impressed with the service xx

I received my purchase at the beginning of this week. I'm delighted with the quality and workmanship of the product.

Good quick delivery. Gift for a birthday. Product looks very good.

thank you they are so easy to wear and put on i think they are great and affordable

Thank you so much..received my bracelet less than 24 hours from order. Love it

Just wanted to let you know that my ID band arrived this morning by first class post. I could not be happier with the quality of the product and the speed/efficiency of your service. Thank you!

Thank you so much for my order. What wonderful service -from ordering to wrist within 24 hours. It has been a pleasure to deal with your company again and the idea of replacing just the identity disc is brilliant.

I would just like to say thank you for your amazing service from start to finish, I ordered a bracelet for my husband from you Friday afternoon, I had a few questions by email that were answered very quickly, and I was so shocked to receive my gift on the next day and its so much nicer than I thought I can't wait to give it him on our wedding anniversary and I hope he will love it too and I got the fit right ! This is the third time I have ordered from you.

Hi ordered yesterday pm delivered today am what great service love my titanium bracelet will definitely order again Thank you

This company gives a wonderful service, very good quality products, very friendly and helpful staff, products delivered the next day and beautifully in graved and packaged. The items I have ordered have been absolutely beautiful and that is apart from the medical situation that they are for. My whole contact with this company has been a complete pleasure and I look forward to ordering again in the future and also to spreading the word on the services that they offer. One last quick point, I am completely blind and the website is fully voice over compatible and I am able to look through the products and move around the website without any difficulty although I prefer to actually ring up and speak to someone when it comes to ordering. Very very happy! Thank you all!

Our bracelet arrived less than 20 hours after I gave you the order. Excellent job all round. Thank you.

Bracelet received on Saturday. Very pleased with engraving, much classier than that on a product I purchased from one of your competitors recently and which I had to replace as it quickly became tarnished.

Just a quick message to say how impressed I am! The band is very clear, excellent value for those of us on the 'skint' side of life and the fast efficient service is outstanding.

Excellent service Thankyou delivered today ⭐️⭐️⭐️⭐️⭐️

I received my Sports ID bracelet yesterday and am delighted with it. Thank you so much for such excellent service and a great product.

Thank you so much for your very prompt service. I ordered my identity band one morning and received it the next day, no postage charged. As always I cannot fault your service.

I love my bracelet its beautiful thank you x

Thank you so much. I have got my medic alert band and it's amazing. I feel so much safer.

Can I just day a massive thank you! We only ordered this yesterday and it has arrived this morning! Unbelievable service and a great product. Thanks again,

Thank you we received the band today and my husband is very pleased with it .Thank you for such speedy service

Just a message to say a big thank you for the item received - I e-mailed Friday 5th, you replied Saturday 6th and I ordered on line, items received Tuesday 9th. Could not have been quicker and aLL The way from Alnwick to Cheddar !! Wonderful service.

Cannot fault this company. Super efficient and excellent value. Thank you.

Many thanks, yet again, for your super speedy and efficient delivery of the bands I ordered. An excellent service.

Delighted with bracelet. Fantastic service. My sincere thanks

Thank you so much what a fabulous service will be telling everyone I will certainly be returning

Thank you my order arrived, i wish to say that your company is excellent, the products are first class, and your customer service is brilliant. I would highly recommend you to everybody, an absolute pleasure to deal with, thank you again.

Thank you for a very quick service.

Received tag today.good turn around of post.just what was needed,at Decent price.

I have just received my necklace ,it is much nicer than the one I had before .it is a relief to know that should I were to have a accident they would know that I was on warfrin ,I'm shall be 82 in a couple of months.and you can never know what is round the next corner,I can't thankyou enough


I can not say enough for the brilliant service and quality of my selected ID Medical Alert selected. The engraving is exactly as requested, very clear for any medical professional to read and take appropriate action. Having ordered yesterday lunch time it arrived this morning by first class royal mail through my letter box. I would highly recommend this company if looking for an ID medical alert.

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