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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
27801 customers
4 Stars:
1693 customers
3 Stars:
136 customers
2 Stars:
30 customers
1 Star:
16 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

I am delighted with my necklace. It looks really good and the engraving was brilliant. I received it the day after so your service is also first class.

Received exactly as requested following morning. Excellent service.

It was easy to order and arrived within two days which was a nice surprise. I had previously purchased the same bracelet in 2013 and lost it 2 weeks ago. I had no doubt I was going to order the new one here because my old one still looked as new after 6 years. The engraving quality was better in the old one though

Fast service,

Arrived 18 hours after ordering Brilliant!!!

Quick delivery. Superb service!

Great quality of product quickly delivered. Giving peace of mind.

Amazed at how quickly my band arrived, ordered one day received the next.

great product and super quick delivery, very good quality I would 100% recommend The ID Band Company.

First class service. Website was easy to use; items are fairly priced and no postal charges ...great.

Prompt delivery

Easy to order, beautiful bracelet, perfect fit and prompt delivery.

Fast service and A1 quality

Very helpful correcting a mistake that i made.

Outstanding service - ordered Monday afternoon and arrived the following morning by First Class Post.

Very fast delivery next day. Thank you.

Staff really helpful when I called to see if I could get my order expedited. Arrived when they said it would and the quality was excellent. Will definitely use you again.

Faultless. Customer service at it's very best. Very satisfied.

Fast efficient service

Having previously bought products from your company, it was nice to see the level of service was still every bit as high. Ordering was simple and the goods arrived within 24 hours. Quality is excellent as is the range of choices.

Very efficient service.

Excellent next day service

Fantastic service, quality and value

fast order processing and delivery in two working days for a personalised sports ID band. Brilliant.

Very fast service

Great service, fast delivery (faster than most others as I checked a few places, I wanted my band before going away on holiday). Great product too, simple to set-up to size for my wrist, all wording was as per my request. Can't fault it :)

Excellent Service,easy ordering, product good quality, prompt delivery.

ordered quite late in afternoon, amazed it arrived in next days post

Very impressed quality is amazing and very good service with delivery came day after ordered. Very happy customer

The service is excellent having received the bracelet the day after ordering it. Very impressed. Well satisfied with the bracelet itself, more like a piece of jewellery than something medical but with the med alert icon clearly visible which is vital. Engraving faultless. Top marks all around. P Douglas

Easy to order, super fast delivery.

Quick delivery and good quality bracelet, updated throughout the process. Very pleased


I've ordered from the ID Band Company several times before and will do so again no doubt. Theiir service is efficient and their products excellent.

product is good quality, very fast turnaround really impressed, hope I never need to rely on it.

Fast service and delivery

Fantastic service. Ordered and delivered within 48 hours. Daughter loves it as it. Will defo use again and recommend to friend/family ... thank you

Very pleased, very fast dispatch. Would highly recommend The Band ID Company.

Very prompt response to my order as it was received within 3 days

Fast and efficient service. Product as advertised

Ordered late afternoon one day, received first post next day!!!!

Easy enough to order Arrived very fast! I was quite surprised as item needed engraving too, very happy with service.

The website is very easy to navigate. Ordering is very simple and delivery was very quick!

Have ordered a few times. Great service

excellent sevivce

Excellent service. Quick delivery and product is good quality, ideal for what I wanted.

The band arrived next day

Excellent delivery,service and product.

I ordered the wrong size by mistake, this was not a problem as the ID Band company was more than happy to change my order as it had not yet been dispatched.The band was as Described, service was exultant delivery time was also good

Arrived quickly.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

I just got my band very impressed thank you

Hi There, Just to confirm delivery of bands, I am very pleased with the quality, and I am amazed at the speed of delivery. 10/10 for the ID Band Company. .

Hi,just to say thank you very much for your help when I rang to order my bracelet on Friday afternoon.What fantastic service it arrived the very next morning,and it’s perfect.I would recommend your firm to anybody.FIRST CLASS SERVICE AND FIRST CLASS PRODUCT. Thanks again

Just to let you know that my order has turned up already! Amazing. V pleased with it! Thanks so much Its great to have peace of mind My old metal engraved medic alert tag has other allergies on it but these are newer reactions and I needed something new to show them. Perfect. Thank you!

The order arrived today. Thank you very much for the speedy delivery. I am very pleased with the quality of the products and the clarity of the of the engraving/printing of the text on the band & card that I ordered

Many thanks for your quick service. 10/10.

Hi. Thanks very much for fast despatch , brilliant item brilliant service , appreciate it

The ID bands you sent on my recent order are great. Your fast despatch was equally impressive.

Received my bracelet today thank you for the quick service

Hi, what fab service you have, I placed an order after 3 pm on Friday for a bracelet which I needed to be engraved. The same item arrived in the post the following morning less than 18 hours from ordering. The bracelet is lovely as is the engraving and such a good price with excellent service.

My medical bracelet has just arrived and it's so lovely. I love my bling and jewellery which is why l chose this particular bracelet. Its absolutely perfect and lm already wearing it. Thankyou so much for such a brilliant job done so quickly as well.

I have just received my order and, I would like to thank you so much, I did not expect it to arrive so soon. I am delighted with my bracelet.

Just a quick message to say many thanks for your mega quick service again. I have used you a few times when my medication changes and I need another medical alert band. Excellent next day service. 10/10.

Just a note to say how impressed I have been with your service and product. Latter seems to be excellent quality and looks really good; it fits perfectly with the extra ½” for which I asked. The engraving is good and the whole thing was incredibly quick – less than 24hrs from ordering to receipt. Well done your team. I just wish that all companies dealing on-line were as efficient as you!

Thank you so much, it arrived on Saturday morning - superb service and it looks very nice.

Thank you for your service it was well organised and on time, splendid job.

I would recommend you to others in my situation. Having been in hospital twice wearing your band it has been a life saver in my opinion. Records are one thing but an arm band alerts all services.

Received item, this morning.Precisely as expected. Thank-you

All I can say is excellent service

Fantastic service. Delighted with my purchase, got local jeweler to take out 2 links. Thank you so much. Highly recommended.

Thank you so much for the speedy execution of my order. Your representative was very kind and helpful to me when I telephoned and this only confirms that you are a first class firm to deal with and I am certain that I will be pleased with the I.D. tag when it arrives. Thank you once again.

Just wanted to say a big thank you for your excellent service! Three times in a row now! My order arrived today, the day after ordering and I am very pleased with the product indeed. Not often you get service like this these days, so thank you!

ordered yesterday arrived lunchtime. many thanks.

Thank you for the “instant “ delivery of my new band, super job! Many thanks

Thank you order has been received. Impressed with the service xx

I received my purchase at the beginning of this week. I'm delighted with the quality and workmanship of the product.

Good quick delivery. Gift for a birthday. Product looks very good.

thank you they are so easy to wear and put on i think they are great and affordable

Thank you so much..received my bracelet less than 24 hours from order. Love it

Just wanted to let you know that my ID band arrived this morning by first class post. I could not be happier with the quality of the product and the speed/efficiency of your service. Thank you!

Thank you so much for my order. What wonderful service -from ordering to wrist within 24 hours. It has been a pleasure to deal with your company again and the idea of replacing just the identity disc is brilliant.

I would just like to say thank you for your amazing service from start to finish, I ordered a bracelet for my husband from you Friday afternoon, I had a few questions by email that were answered very quickly, and I was so shocked to receive my gift on the next day and its so much nicer than I thought I can't wait to give it him on our wedding anniversary and I hope he will love it too and I got the fit right ! This is the third time I have ordered from you.

Hi ordered yesterday pm delivered today am what great service love my titanium bracelet will definitely order again Thank you

This company gives a wonderful service, very good quality products, very friendly and helpful staff, products delivered the next day and beautifully in graved and packaged. The items I have ordered have been absolutely beautiful and that is apart from the medical situation that they are for. My whole contact with this company has been a complete pleasure and I look forward to ordering again in the future and also to spreading the word on the services that they offer. One last quick point, I am completely blind and the website is fully voice over compatible and I am able to look through the products and move around the website without any difficulty although I prefer to actually ring up and speak to someone when it comes to ordering. Very very happy! Thank you all!

Our bracelet arrived less than 20 hours after I gave you the order. Excellent job all round. Thank you.

Bracelet received on Saturday. Very pleased with engraving, much classier than that on a product I purchased from one of your competitors recently and which I had to replace as it quickly became tarnished.

Just a quick message to say how impressed I am! The band is very clear, excellent value for those of us on the 'skint' side of life and the fast efficient service is outstanding.

Excellent service Thankyou delivered today ⭐️⭐️⭐️⭐️⭐️

I received my Sports ID bracelet yesterday and am delighted with it. Thank you so much for such excellent service and a great product.

Thank you so much for your very prompt service. I ordered my identity band one morning and received it the next day, no postage charged. As always I cannot fault your service.

I love my bracelet its beautiful thank you x

Thank you so much. I have got my medic alert band and it's amazing. I feel so much safer.

Can I just day a massive thank you! We only ordered this yesterday and it has arrived this morning! Unbelievable service and a great product. Thanks again,

Thank you we received the band today and my husband is very pleased with it .Thank you for such speedy service

Just a message to say a big thank you for the item received - I e-mailed Friday 5th, you replied Saturday 6th and I ordered on line, items received Tuesday 9th. Could not have been quicker and aLL The way from Alnwick to Cheddar !! Wonderful service.

Cannot fault this company. Super efficient and excellent value. Thank you.

Many thanks, yet again, for your super speedy and efficient delivery of the bands I ordered. An excellent service.

Delighted with bracelet. Fantastic service. My sincere thanks

Thank you so much what a fabulous service will be telling everyone I will certainly be returning

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