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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
26319 customers
4 Stars:
1632 customers
3 Stars:
129 customers
2 Stars:
30 customers
1 Star:
16 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

As usual all completed very quickly

Brilliant service.!!!! Delighted with my bracelet. Highly recommended. Will use you again. Thanks

Rapid service. Excellent product.

Great service and very quick excellent thank you .

1st Class service, Brilliant

Product arrived the next day, excellent service

Quick efficient service, letter followed up promptly and helpfully, items purchased delivered next day.

Such a beautiful medical bracelet and medical card, I received the day after ordering! Wonderful service indeed, thank you so much :-)

Excellent quick service.

Easy to use website with lots of choice

Great service, ordered one day it arrived the next, can't argue with that. Spot on. Very happy.

I thought that my sister purchased a bracelet from them. Come to find out that she did not, but they were so helpful and ended up still helping me get the piece I need for it. Thank you so much for all the help

Good communication, fast delivery

Turned up really quickly and excellent service. Thank you

The medical bracelet i bought is beautiful and is of a very high quality. I absolutely love it and would definitely buy from the ID band company again as their service and delivery is great.

Very good communication and quick delivery

The band has arrived and all the wording is correct. The band itself looks very nice. Would definitely recommend to people. I may return for a bangle for my granddaughter who had a nit sketchy and is to carry an epic pen.

Such prompt delivery and exactly as described thank you

Ordered the bracelet with the inscription at about 1pm, and it arrived by first post the next day. Beautify inscribed and easy to read and looks like a nice piece of jewellery too. Highly recommended

I ordered the item required on 13th March and it arrived the next day absolutely superb service.

Excellent service.

nice bracelet, well made will by again

Prompt service and delivery

The item came very quickly with all the details clearly visible.

Fast and Efficient Service giving next day delivery.

Lots of choices and quick postage plus good quality Product

Very quick delivery

Excellent service, can?t fault it. Placed an order by phone on Tuesday and my item was delivered the next day.

I ordered at 10.45am and it was delivered the next morning - Fantastic Service! The prices are good and there is a lot of choice. I would not hesitate to recommend them.

Next day delivery great value for money

Fast efficient service

Next day delivery

I will be using you again - very reasonable prices, lots of choice, I like the potential of being able to accessorise but still have really important information on me at all times. Thank you.

fabulous service, ordered one day recieved the next.

Very prompt service and delivered exactly when they said it woul be.

Excellent service

Excellent & speedy service

I am extremely happy with the bracelets that I bought. They look and feel great. The engraving is bold and clear. Having this bracelet has helped my confidence that should I need medical assistance I can rely on the bracelet to alert medical staff to my condition.

Very quick and efficient service . Will use again

Very quick service. Item arrived quickly and well packaged.

As always, your ID bands are well made, fit for purpose and when wearing, give me a good sense of security should the information be needed.

Exactly same as last will do the job required

very pleased with the SOS Necklace as I am allergic to do many drugs and also Gaviscon which nearly killed me recently but now I have my sis necklace I feel much more at ease

Very pleased with the service I received, there was a spelling mistake on the band and they rectified it immediately without any question.

fast and efficient

Quick, efficient service.

Quick delivery. Good quality. I have used the ID Band Co. in the past and always very good.

Great range of products, well priced and amazing delivery service. Will be using again.

I am so pleased with my purchases which are exactly as I ordered and of superb quality. I was stunned by how quickly they arrived too.


General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Fantastic service. Delighted with my purchase, got local jeweler to take out 2 links. Thank you so much. Highly recommended.

Thank you so much for the speedy execution of my order. Your representative was very kind and helpful to me when I telephoned and this only confirms that you are a first class firm to deal with and I am certain that I will be pleased with the I.D. tag when it arrives. Thank you once again.

Just wanted to say a big thank you for your excellent service! Three times in a row now! My order arrived today, the day after ordering and I am very pleased with the product indeed. Not often you get service like this these days, so thank you!

ordered yesterday arrived lunchtime. many thanks.

Thank you for the “instant “ delivery of my new band, super job! Many thanks

Thank you order has been received. Impressed with the service xx

I received my purchase at the beginning of this week. I'm delighted with the quality and workmanship of the product.

Good quick delivery. Gift for a birthday. Product looks very good.

thank you they are so easy to wear and put on i think they are great and affordable

Thank you so much..received my bracelet less than 24 hours from order. Love it

Just wanted to let you know that my ID band arrived this morning by first class post. I could not be happier with the quality of the product and the speed/efficiency of your service. Thank you!

Thank you so much for my order. What wonderful service -from ordering to wrist within 24 hours. It has been a pleasure to deal with your company again and the idea of replacing just the identity disc is brilliant.

I would just like to say thank you for your amazing service from start to finish, I ordered a bracelet for my husband from you Friday afternoon, I had a few questions by email that were answered very quickly, and I was so shocked to receive my gift on the next day and its so much nicer than I thought I can't wait to give it him on our wedding anniversary and I hope he will love it too and I got the fit right ! This is the third time I have ordered from you.

Hi ordered yesterday pm delivered today am what great service love my titanium bracelet will definitely order again Thank you

This company gives a wonderful service, very good quality products, very friendly and helpful staff, products delivered the next day and beautifully in graved and packaged. The items I have ordered have been absolutely beautiful and that is apart from the medical situation that they are for. My whole contact with this company has been a complete pleasure and I look forward to ordering again in the future and also to spreading the word on the services that they offer. One last quick point, I am completely blind and the website is fully voice over compatible and I am able to look through the products and move around the website without any difficulty although I prefer to actually ring up and speak to someone when it comes to ordering. Very very happy! Thank you all!

Our bracelet arrived less than 20 hours after I gave you the order. Excellent job all round. Thank you.

Bracelet received on Saturday. Very pleased with engraving, much classier than that on a product I purchased from one of your competitors recently and which I had to replace as it quickly became tarnished.

Just a quick message to say how impressed I am! The band is very clear, excellent value for those of us on the 'skint' side of life and the fast efficient service is outstanding.

Excellent service Thankyou delivered today ⭐️⭐️⭐️⭐️⭐️

I received my Sports ID bracelet yesterday and am delighted with it. Thank you so much for such excellent service and a great product.

Thank you so much for your very prompt service. I ordered my identity band one morning and received it the next day, no postage charged. As always I cannot fault your service.

I love my bracelet its beautiful thank you x

Thank you so much. I have got my medic alert band and it's amazing. I feel so much safer.

Can I just day a massive thank you! We only ordered this yesterday and it has arrived this morning! Unbelievable service and a great product. Thanks again,

Thank you we received the band today and my husband is very pleased with it .Thank you for such speedy service

Just a message to say a big thank you for the item received - I e-mailed Friday 5th, you replied Saturday 6th and I ordered on line, items received Tuesday 9th. Could not have been quicker and aLL The way from Alnwick to Cheddar !! Wonderful service.

Cannot fault this company. Super efficient and excellent value. Thank you.

Many thanks, yet again, for your super speedy and efficient delivery of the bands I ordered. An excellent service.

Delighted with bracelet. Fantastic service. My sincere thanks

Thank you so much what a fabulous service will be telling everyone I will certainly be returning

Thank you my order arrived, i wish to say that your company is excellent, the products are first class, and your customer service is brilliant. I would highly recommend you to everybody, an absolute pleasure to deal with, thank you again.

Thank you for a very quick service.

Received tag today.good turn around of post.just what was needed,at Decent price.

I have just received my necklace ,it is much nicer than the one I had before .it is a relief to know that should I were to have a accident they would know that I was on warfrin ,I'm shall be 82 in a couple of months.and you can never know what is round the next corner,I can't thankyou enough


I can not say enough for the brilliant service and quality of my selected ID Medical Alert selected. The engraving is exactly as requested, very clear for any medical professional to read and take appropriate action. Having ordered yesterday lunch time it arrived this morning by first class royal mail through my letter box. I would highly recommend this company if looking for an ID medical alert.

Thank you - the bracelet arrived today. Very very pleased a nd impressed with the very quick service. Well done - you deserve it.

My bracelet arrived this morning. I am really pleased with it & and the incredibly quick turn around & service. Thank you very much

I ordered a medical alert wrist band on Wednesday teatime and it arrived in thursdays post. What an excellent service, I will recommend your company anytime, brilliant.

Ordered on Friday, card arrived on Saturday. Mega fast service and huge thanks to all concerned.

Amazing service. Thank u. V pleased with dog tag for my grandson

Thank you for my band that arrived today. Extra quick despatch and delivery. I am extremely happy with it and the cut out engraving on the inside is so easy to read. My congratulations to you on a excellent product.

WOW, What else can I say but thank you, excellent service and speed of products being done and delivered even though I put order in on a Saturday evening. I will always use your services and highly recommend you to others. Star Rating definitely a TOP SCORE of 5 out of 5

Fantastic service, great product. ID Band ordered in the morning arrived the following day. Telephone query answered by a charming and extremely helpful employee. A pleasure to do business with you. Thank you.

Hi there I just wanted to write in to say THANK YOU for a wonderful, quality product!! we just received the silicon bracelet today and it fits my 11 month old son perfectly. The colour of the bracelet is attractive and effective in drawing attention to my son’s egg allergies and epipen, whilst he’s in the care of others e.g. nursery class. Your company is really helping to keep all the kids with severe allergies that bit safer! Thanks again. will be ordering more.

I just wanted to say a big thank you for your excellent service and product, I think you must be the only company that understand that with a newly diagnosed condition you really need a fast service not a 3 week wait. My fussy 14 year old loves the bracelet which also means Theres no worry about her not wanting to wear it.

Wrist band just arrived - amazing service.

Thank you. I only wish larger companies gave the service you do. I was so impressed with my first order with your company that when I need to replace my old band I did not hesitate in contacting you.

Hi, just to confirm that i received my order today and to thank you so much for such wonderful service. My bracelet is beautiful, fabulous quality, and engraving and all at such a wonderfully low price. I did not place my order until after closing of business hours on Tuesday and it was delivered to me today, Thursday morning. I cannot praise your service highly enough and i shall not shop anywhere else for my i.d. jewellry again. Again, thank you very much for such amazing service.

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