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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
25925 customers
4 Stars:
1622 customers
3 Stars:
128 customers
2 Stars:
29 customers
1 Star:
16 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Excellent service. Delivery was next day as stated.

Really outstanding service, very fast delivery, less than 24 hours after ordered.

Very fast service and pleased with bracelet. Quick to post as well. Will use again. Thanks!

Delivered next exactly right

Next day delivery - brilliant

brilliant service. received within 24 hours of ordering. highly recommend.

Fantastic service and arrived next day . Well done and thank you xxx

Bracelet description was perfect and is good quality

very quick next day delivery

Great free next day delivery

V quick delivery, looks the part & it's been worn since it arrived! Even school haven't a bad word !

Great purchase. Efficient service. Delivered quickly too.

Over several years I have purchased multiple items fromThe ID Band Company, their service has always been excellent and the product of a very high quality.

very nice medical wrist band would definatly use this again. my wrist band very quickly

I noticed in the confirmation email that I had made an error with the size I had ordered. I emailed the company and the error was immediately and politely rectified. The product was sent out that day.

Brilliant service, easy ordering process and excellent customer service

well pleased fast service received within 36 hours of order

bought for hubby he loves it good quality and not to brash nice piece of jewels as well as id

1oo per cent excellent promp good delivery would use again

Excellent customer service. My bracelet came the next day in the post.

Good website- easy to order- next day service- the product in my experience will last a couple of years easily before snapping - especially if you order a large size than you need and the printing does not fade. I have had 4 so far and am very satisfied

Quick accurate service

This company is first class, so helpful, very quick in answering messages sent, fast delivery too I would highly recommend them and certainly wouldn?t go anywhere else.

Item as described and arrived with 3 days of order.

Very quick delivery of order. Very easy to order goods on website.

arrived the next day and the packaging was environmentally friendly - impressive! Bands were as described and suit my needs exactly. I shall be using ID Band Company again.

When I ordered them it said it will take 2/3 days but it arrived the next day.

Nice bracelet,very happy

Will always recommend you everyone good quality

Very pleased, easy to order and arrived quickly, well packaged

Great service and very prompt.

Wow, what a great service. Ordered Sunday Dispatched Monday & Delivered Tuesday. Fantastic style Braclet with everything needed stated clearly. Would highly recommend.

very fast delivery well packed

Bought ID silicone bracelet as an emergency. Had to buy largest size due to large hand, which means the bracelet is quite loose and can easily be pulled off. Having said that I am delighted and reassured that all my medical info is available to medics should the need arise. I would recommend to other customers and very prompt delivery

Always super fast service!!

Ordered Sunday two bands,, Brilliant!! Delivered Tuesday no delivery charge. What I call excellent service plus quality product. Thank you.

No fuss, no hassle, easy to order, swift delivery, great service.

I cannot praise this company enough. The website was clear and the product was easy to order. I did this on a Sunday, had an acknowledgement and notification the next day and received the item the following day.

highly recommend this company.

Very pleased with the item purchased for my husband who has dementia so it is a great help to us knowing people can see why he needs without having to ask him thank you

Very fast delivery.


very happy good item

Fast efficient service, excellent value for money

Easy website.....very efficient service....great quality product

quick delivery just what was required.

Excellent, prompt service

Great product and service thank you

Fantastic service, ordered Friday lunchtime and bracelet arrived Saturday morning!

I only ordered my Medicaid bracelet in the afternoon and it arrived in the post the very next morning.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Thank you so much..received my bracelet less than 24 hours from order. Love it

Just wanted to let you know that my ID band arrived this morning by first class post. I could not be happier with the quality of the product and the speed/efficiency of your service. Thank you!

Thank you so much for my order. What wonderful service -from ordering to wrist within 24 hours. It has been a pleasure to deal with your company again and the idea of replacing just the identity disc is brilliant.

I would just like to say thank you for your amazing service from start to finish, I ordered a bracelet for my husband from you Friday afternoon, I had a few questions by email that were answered very quickly, and I was so shocked to receive my gift on the next day and its so much nicer than I thought I can't wait to give it him on our wedding anniversary and I hope he will love it too and I got the fit right ! This is the third time I have ordered from you.

Hi ordered yesterday pm delivered today am what great service love my titanium bracelet will definitely order again Thank you

This company gives a wonderful service, very good quality products, very friendly and helpful staff, products delivered the next day and beautifully in graved and packaged. The items I have ordered have been absolutely beautiful and that is apart from the medical situation that they are for. My whole contact with this company has been a complete pleasure and I look forward to ordering again in the future and also to spreading the word on the services that they offer. One last quick point, I am completely blind and the website is fully voice over compatible and I am able to look through the products and move around the website without any difficulty although I prefer to actually ring up and speak to someone when it comes to ordering. Very very happy! Thank you all!

Our bracelet arrived less than 20 hours after I gave you the order. Excellent job all round. Thank you.

Bracelet received on Saturday. Very pleased with engraving, much classier than that on a product I purchased from one of your competitors recently and which I had to replace as it quickly became tarnished.

Just a quick message to say how impressed I am! The band is very clear, excellent value for those of us on the 'skint' side of life and the fast efficient service is outstanding.

Excellent service Thankyou delivered today ⭐️⭐️⭐️⭐️⭐️

I received my Sports ID bracelet yesterday and am delighted with it. Thank you so much for such excellent service and a great product.

Thank you so much for your very prompt service. I ordered my identity band one morning and received it the next day, no postage charged. As always I cannot fault your service.

I love my bracelet its beautiful thank you x

Thank you so much. I have got my medic alert band and it's amazing. I feel so much safer.

Can I just day a massive thank you! We only ordered this yesterday and it has arrived this morning! Unbelievable service and a great product. Thanks again,

Thank you we received the band today and my husband is very pleased with it .Thank you for such speedy service

Just a message to say a big thank you for the item received - I e-mailed Friday 5th, you replied Saturday 6th and I ordered on line, items received Tuesday 9th. Could not have been quicker and aLL The way from Alnwick to Cheddar !! Wonderful service.

Cannot fault this company. Super efficient and excellent value. Thank you.

Many thanks, yet again, for your super speedy and efficient delivery of the bands I ordered. An excellent service.

Delighted with bracelet. Fantastic service. My sincere thanks

Thank you so much what a fabulous service will be telling everyone I will certainly be returning

Thank you my order arrived, i wish to say that your company is excellent, the products are first class, and your customer service is brilliant. I would highly recommend you to everybody, an absolute pleasure to deal with, thank you again.

Thank you for a very quick service.

Received tag today.good turn around of post.just what was needed,at Decent price.

I have just received my necklace ,it is much nicer than the one I had before .it is a relief to know that should I were to have a accident they would know that I was on warfrin ,I'm shall be 82 in a couple of months.and you can never know what is round the next corner,I can't thankyou enough


I can not say enough for the brilliant service and quality of my selected ID Medical Alert selected. The engraving is exactly as requested, very clear for any medical professional to read and take appropriate action. Having ordered yesterday lunch time it arrived this morning by first class royal mail through my letter box. I would highly recommend this company if looking for an ID medical alert.

Thank you - the bracelet arrived today. Very very pleased a nd impressed with the very quick service. Well done - you deserve it.

My bracelet arrived this morning. I am really pleased with it & and the incredibly quick turn around & service. Thank you very much

I ordered a medical alert wrist band on Wednesday teatime and it arrived in thursdays post. What an excellent service, I will recommend your company anytime, brilliant.

Ordered on Friday, card arrived on Saturday. Mega fast service and huge thanks to all concerned.

Amazing service. Thank u. V pleased with dog tag for my grandson

Thank you for my band that arrived today. Extra quick despatch and delivery. I am extremely happy with it and the cut out engraving on the inside is so easy to read. My congratulations to you on a excellent product.

WOW, What else can I say but thank you, excellent service and speed of products being done and delivered even though I put order in on a Saturday evening. I will always use your services and highly recommend you to others. Star Rating definitely a TOP SCORE of 5 out of 5

Fantastic service, great product. ID Band ordered in the morning arrived the following day. Telephone query answered by a charming and extremely helpful employee. A pleasure to do business with you. Thank you.

Hi there I just wanted to write in to say THANK YOU for a wonderful, quality product!! we just received the silicon bracelet today and it fits my 11 month old son perfectly. The colour of the bracelet is attractive and effective in drawing attention to my son’s egg allergies and epipen, whilst he’s in the care of others e.g. nursery class. Your company is really helping to keep all the kids with severe allergies that bit safer! Thanks again. will be ordering more.

I just wanted to say a big thank you for your excellent service and product, I think you must be the only company that understand that with a newly diagnosed condition you really need a fast service not a 3 week wait. My fussy 14 year old loves the bracelet which also means Theres no worry about her not wanting to wear it.

Wrist band just arrived - amazing service.

Thank you. I only wish larger companies gave the service you do. I was so impressed with my first order with your company that when I need to replace my old band I did not hesitate in contacting you.

Hi, just to confirm that i received my order today and to thank you so much for such wonderful service. My bracelet is beautiful, fabulous quality, and engraving and all at such a wonderfully low price. I did not place my order until after closing of business hours on Tuesday and it was delivered to me today, Thursday morning. I cannot praise your service highly enough and i shall not shop anywhere else for my i.d. jewellry again. Again, thank you very much for such amazing service.

The bands arrived in good condition and i will order from you again in the future as I have done in the past. Many thanks for your 5 star treatment.

Amazing service ! Ordered yesterday…..recieved today ! Thank you

Thank you all, ordered my id necklace on Wednesday p.m. it arrived Thursday a.m. all details 100% accurate, excellent service well done.

Received today. What wonderful service .Couldn't be more pleased.

Hi, thank you so much for a brilliant service, less than 2 days from ordering to receipt is amazing and the product is great too,

Received bracelet this morning absolutely love it better than expected. I will recommend you and use you again. Thanks

Would just like to say what great service you have provided I wasn't sure my order went through so e mail you I then had no internet service so rang the lady I spoke to was very nice and confirmed my order and said that she had just e mailed me to say same and that my order would be sent out that afternoon got home today and there it is what great service you provide.

My Medical ID Dog Tag has arrived safely. The speed of your service, the quality of your product and the value for money is amazing. Congratulations ! Thank you so much.

We received our order Friday Its perfect. Thank you for the quick service and wonderful quality item. Our granddaughter is going to love it!

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