We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy
to provide a refund provided it is in fully resaleable condition. We must be notified (by phone or email) of your intention
to return an item within 7 working days starting the day after you receive the item.
This applies to all of our products unless the item has been engraved / personalised at your request.
Please also return any
packaging, labels etc that you may still have.
We will then issue a full refund for the price you paid for the item (
including the post and packing charge you originally paid). Please
note, if you ordered more than one item and you are not returning the full order, we will not refund the post and packing charge as our charges
are the same irrespective of the number of items ordered.
Please note that we reserve the right to send back items to you that have been returned to us after 7 working days starting the day after you received the item
unless the an item is faulty.
We will always replace a defective item or offer you a refund. This applies so long as the item was defective when you received it or if the
item fails in such a way that it was obviously faulty from the outset.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days
of the day after the date the item is delivered.
This applies to all of our products unless the item has been engraved / personalised at your request.
For your protection, we recommend that you use a recorded-delivery service to ensure that both parties have proof that the item has actually been returned to our premises..
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you by mistake,
or if the item is damaged or defective.
How to send something back to us
Use our online return form to tell us that you are returning something. We need the order number, the reason for the return and whether you want a refund or a replacement.
We will email you back with instructions for returning by Royal Mail. Please note that we ask you to complete the returns form first so we can organise a replacement and so that we can properly
track and identify the item as being returned from you. If you do not want to complete a return form, you
must include a note of the order number
along with the item you are returning. We cannot be held liable for processing returns if we do not have sufficient information to identify you as the customer.
Note: You must first complete our online return form before sending an item back. If you do not complete this form, any applicable refunds may take up to 30 days to process.
You can access our online return form by clicking the button at the bottom of this page.
Refund policy
If the product returned is not in fully resaleable condition, we reserve the right to refuse a refund on the item.
This does not affect your statutory rights.
Refunds can only be made to the original method of purchase (card / PayPal). Refunds to a card / PayPal account
other than the original can only be processed under the following circumstances:
- - The original account no longer exists
- - The original account details have expired
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on any products unless the product is in a fully resaleable condition (unless the product was already damaged / faulty when you received it or unless the product developed a fault within a reasonable time). We will not refund where items have been damaged since receipt or when items
have obviously been used i.e. the items have been stained/scratched in some way or the ID cards have been partially or fully completed.
Delivery charges
We will refund your original delivery charge when a product was faulty or damaged when we sent it to you, or if the item is simply unwanted (provided we have been notified
of your intention to return the item by phone or email within 7 working days starting the day after you received the item. If
we are replacing a product, we will not refund your original delivery charge and you will not be charged for the sending of the replacement item. If an
item was damaged when we sent it out to you, we will reimburse you for the postal charge incurred when sending the item back to us.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our
Terms & Conditions.
