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It's on the way!


At The ID Band Company we do everything we can to ensure that you get your order as quickly as possible. If you order by 8am EST / 5am PST on any working day and choose "FedEx" as your delivery method then we guarantee delivery within 1-2 working days or your "Shipping Cost" will be refunded.

Terms and Conditions apply. Please read the T's & C's below:

Terms and Conditions


a. Where Customs or other regulatory clearances are delayed due to inspection or sampling requirements, or due to receivers errors or the processing of a Package is delayed due to FedEx compliance with aviation or other security requirements, the Delivery Commitment Time is modified by adding one Business Day for each day (or part thereof) that such clearances are delayed;

b. Notification must include the FedEx Account Number, if any, the (Air) Waybill or Package tracking number, the date of shipment and complete and accurate Recipient information;

c. A Service Failure will not be deemed to have occurred if within 30 days after FedEx is notified, it furnishes proof either of timely delivery consisting of the date and time of delivery and name of the person who signed for the Shipment, or service exception information reflecting that the failure to timely deliver resulted from any term permitting extension of time for delivery herein

d. Only one refund or credit is permitted per Package. If a Service Failure occurs for any Package within a multiple package Shipment, a refund or credit will be given only for the proportion of the Transportation Charges applicable to that Package;

e. A refund or credit will be given only if complete and accurate Recipient information was provided at the time of shipment. Complete Recipient information must be provided at the time or ordering;

f. A refund or credit will not be given to Shipments delayed due to incorrect or incomplete addresses or to the unavailability or refusal of a person to accept delivery, whether or not the Package is returned to the Sender, or sign for the Package or by reason of any term permitting extension of time for delivery herein

g. This Money Back Guarantee applies only to Transportation Charges and does not apply to duties, taxes or declared value charges or any other Charges and/or loss or damage suffered by either the Sender or the Recipient;

h. This Money Back Guarantee does not apply to undeliverable or returned Shipments or any Shipment containing dangerous goods or dry ice;

i. This Money Back Guarantee does not apply to delays in delivery caused by adherence to FedEx policies regarding the payment of duties and taxes prior to customs clearance or at delivery;

j. Credits for Transportation Charges will be applied to the payer’s account only and refunds will be made payable to the payer only;

k. A credit or refund under this Money Back Guarantee will be applied only against the Transportation Charges for the Shipment giving rise to the credit;

l. This Money Back Guarantee for Shipments destined for our extended service areas applies only to the portion of the transportation provide directly by FedEx;

m. Holidays at the pick up location and/or at the destination location will affect FedEx transit times. Deliveries normally scheduled to be made on the day of holiday observance will be rescheduled for delivery on the next Business Day. The Delivery Commitment Time will be extended for a period equal to the length of the holiday;

n. For FedEx International Next Flight service, the quoted Delivery Commitment Time may be changed for many reasons including without limitation the following: flight delays or cancellations due to air traffic control, weather or mechanical problems. If the Delivery Commitment Time is changed the Money Back Guarantee will only be applicable to the latest quoted Delivery Commitment Time.

o. For the FedEx Europe First service option, FedEx will upon request either refund or at its option (to be exercised in FedEx’s sole discretion) credit to the applicable invoice i) the FedEx Europe First Delivery Fee incurred by the Sender, but not the Transportation Charges, if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time for the FedEx Europe First service option and ii) the Transportation Charges incurred by the Sender (in addition to the FedEx Europe First Delivery Fee) if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time for FedEx International Priority without the FedEx Europe First service option. All restrictions and limitations set out under Section 17.1 equally apply to the FedEx Europe First service option.

p. If the Sender chooses to leave a Shipment at either a FedEx Authorised Ship Centre or a FedEx Drop Box the Delivery Commitment Time will commence when the Shipment is collected by FedEx from the FedEx Authorised Ship Centre or FedEx Drop Box as applicable. Details of the applicable cut off times in force from time to time can be found at the FedEx Authorised Ship Centre or FedEx Drop Box as applicable.

q. An item is deemed to have been delivered if an attempt is made by FedEx to deliver the item even when the recipient is not in;

r. For this guarantee to be valid, all items in the order must be displayed as "Express Delivery" items and FedEx must be selected as the shipping method.

s. For a claim to be considered under this guarantee, The ID Band Company must be notified, by email, within 24 hours of the expected delivery date.

t. For the purposes of this guarantee, expected delivery is deemed to be the next working day between the hours of 7am and 10pm in the timezone of the delivery address.




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