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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
24251 customers
4 Stars:
1569 customers
3 Stars:
124 customers
2 Stars:
26 customers
1 Star:
14 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Very fast service

Super efficient

Excellent will be ordering my id band from here hubbys came on time and i was a very good finsh

Excellent service, ordered one day, bracelet arrived the following day complete with accurate engraving, thank you

Quick delivery and speedy response to questions afterwards. I've asked them to make clearer at the order stage what they mean by 'optimising' the print when only one line out of two is filled in, to avoid disappointment in future.

Excellent fast service for peace of mind.

Service was excellent really helpful and fast delivery

Excellent service

Speedy efficient and accurate as always

Excellent service arrived within days

I received my bracelet inside a couple of days, it fits very snuggly to my wrist and is not prominent, but subtly noticeable should it be needed by medical staff, I am over the moon with this product as it has saved me getting a tattoo with my medical issues, my GP is impressed too! Delivery prompt, packing excellent, quality of bracelet is very high, inscription nicely tucked away. All in all a Five Star product and I would strongly recommend.

Very impressed with the speed, efficiency and ease to do business with. Was recommended the band by sooner I was on a course with. Ordered the same day and received the band the next day. Will be recommending to friends and family.

Super fast and accurate engraving.

Good delivery time and pricing

Very easy ordering procedure. Good prices. Extremely efficient service with very fast delivery. Impressed! Will use again.

Very nice lady on the phone, very helpful.

Bought this braclet for hubby to wear , because he had a stroke a few weeks again should he be taken ill it states what medicine he is on very pleased with it, very quick service .

Speedy delivery!

Very quick delivery intact surprised me when it arrived. Very happy packaging was eco friendly also

Everything was perfect

Very satisfied wit product

Excellent customer service. Arrived within 24hours. Item excellent too.

Quick service

Easy to use website and super quick delivery.

Excellent quality, this is my third bracelet, I am addicted to them :)

I bought a warfarin bracelet for my husband fits well fast and prompt delivery.

Arrived next day.-Brilliant

Excellent service

Absolutely Fantastic, great value for money and a great and fast service.

Great prompt service.

I am so pleased with the items i ordered,good quality and clear instructions of my allergys Thank you so much.

spot on

Extremely easy to use website. Item dispatched very quickly. Second time I have used this company, would definitely recommend.

A premium company with exemplary customer service


This is my 3rd order in as many days. Swift turnaround and just what I needed.

Most impressive. Very pleased indeed. Thanks

Quick efficient service

Speedy service and good quality product.


Very speedy delivery, pleased with goods

Excellent service, no messing about, good clear pictures and instructions with options to include or exclude engraving. The engraving was as good as any if not better, I hope I don?t lose my current item, but if I do I would come back to this company

Purchased for my husband who has alzheimer's disease so I can be contacted in an emergency.

You informed me immediately that I had made an error on the order form.

Just what I needed and very good service.

Great service.

very professional service and excellent delivery. Website and order was simple and easy to use

Swift and hasslefree a rare thing in this day and age many thanks

Quick and efficient service

Easy to order and fast delivery

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Thank you so much what a fabulous service will be telling everyone I will certainly be returning

Thank you my order arrived, i wish to say that your company is excellent, the products are first class, and your customer service is brilliant. I would highly recommend you to everybody, an absolute pleasure to deal with, thank you again.

Thank you for a very quick service.

Received tag today.good turn around of post.just what was needed,at Decent price.

I have just received my necklace ,it is much nicer than the one I had before .it is a relief to know that should I were to have a accident they would know that I was on warfrin ,I'm shall be 82 in a couple of months.and you can never know what is round the next corner,I can't thankyou enough


I can not say enough for the brilliant service and quality of my selected ID Medical Alert selected. The engraving is exactly as requested, very clear for any medical professional to read and take appropriate action. Having ordered yesterday lunch time it arrived this morning by first class royal mail through my letter box. I would highly recommend this company if looking for an ID medical alert.

Thank you - the bracelet arrived today. Very very pleased a nd impressed with the very quick service. Well done - you deserve it.

My bracelet arrived this morning. I am really pleased with it & and the incredibly quick turn around & service. Thank you very much

I ordered a medical alert wrist band on Wednesday teatime and it arrived in thursdays post. What an excellent service, I will recommend your company anytime, brilliant.

Ordered on Friday, card arrived on Saturday. Mega fast service and huge thanks to all concerned.

Amazing service. Thank u. V pleased with dog tag for my grandson

Thank you for my band that arrived today. Extra quick despatch and delivery. I am extremely happy with it and the cut out engraving on the inside is so easy to read. My congratulations to you on a excellent product.

WOW, What else can I say but thank you, excellent service and speed of products being done and delivered even though I put order in on a Saturday evening. I will always use your services and highly recommend you to others. Star Rating definitely a TOP SCORE of 5 out of 5

Fantastic service, great product. ID Band ordered in the morning arrived the following day. Telephone query answered by a charming and extremely helpful employee. A pleasure to do business with you. Thank you.

Hi there I just wanted to write in to say THANK YOU for a wonderful, quality product!! we just received the silicon bracelet today and it fits my 11 month old son perfectly. The colour of the bracelet is attractive and effective in drawing attention to my son’s egg allergies and epipen, whilst he’s in the care of others e.g. nursery class. Your company is really helping to keep all the kids with severe allergies that bit safer! Thanks again. will be ordering more.

I just wanted to say a big thank you for your excellent service and product, I think you must be the only company that understand that with a newly diagnosed condition you really need a fast service not a 3 week wait. My fussy 14 year old loves the bracelet which also means Theres no worry about her not wanting to wear it.

Wrist band just arrived - amazing service.

Thank you. I only wish larger companies gave the service you do. I was so impressed with my first order with your company that when I need to replace my old band I did not hesitate in contacting you.

Hi, just to confirm that i received my order today and to thank you so much for such wonderful service. My bracelet is beautiful, fabulous quality, and engraving and all at such a wonderfully low price. I did not place my order until after closing of business hours on Tuesday and it was delivered to me today, Thursday morning. I cannot praise your service highly enough and i shall not shop anywhere else for my i.d. jewellry again. Again, thank you very much for such amazing service.

The bands arrived in good condition and i will order from you again in the future as I have done in the past. Many thanks for your 5 star treatment.

Amazing service ! Ordered yesterday…..recieved today ! Thank you

Thank you all, ordered my id necklace on Wednesday p.m. it arrived Thursday a.m. all details 100% accurate, excellent service well done.

Received today. What wonderful service .Couldn't be more pleased.

Hi, thank you so much for a brilliant service, less than 2 days from ordering to receipt is amazing and the product is great too,

Received bracelet this morning absolutely love it better than expected. I will recommend you and use you again. Thanks

Would just like to say what great service you have provided I wasn't sure my order went through so e mail you I then had no internet service so rang the lady I spoke to was very nice and confirmed my order and said that she had just e mailed me to say same and that my order would be sent out that afternoon got home today and there it is what great service you provide.

My Medical ID Dog Tag has arrived safely. The speed of your service, the quality of your product and the value for money is amazing. Congratulations ! Thank you so much.

We received our order Friday Its perfect. Thank you for the quick service and wonderful quality item. Our granddaughter is going to love it!

Thank you. Very much satisfied with the Medical Alert band which could be a life saver. I would certainly buy from you again.

Hi, It's just arrived in less than 24 hours from putting the order in online, absolutely outstanding. THANK YOU.

Thank you for the prompt delivery of the bands. This was my second order from your company and have been very impressed with the service both times.

Thank you for being so quick I received the item on Saturday and was very pleased with it.

Thanks for the service first class

Many thanks for your very prompt delivery and product. May I say that we are delighted with the bracelet but the delivery is outstanding less than 24 hours from order to delivery "exceptional "!!

Hi just want to thank @theidbandco for such prompt service with order means if anything happens to my dad if not with him emergency services are alerted to his medical conditions . Many thanks

Thank you for the very prompt delivery of my husband's id band - it arrived the very next day and he is very, very pleased with it. Again many thanks - certainly will use your site again.

I received my Medical ID Band this morning. The inscription is very clear and the band seems sturdy. Thank you for your excellent service.

Thankyou so much, Absolutely Delighted with my order. Have bought from you in the past, and have tried other companies. But you surpass without doubt.

I ordered a bracelet for my daughter on Wednesday, and it arrived in less than 24 hours. She loves it, and I think it is great quality for the money. Incredibly impressed.

I just wanted to thank you for your fantastic & professional service. I cannot believe the speed in which you delivered the sos talisman that I only ordered on 19/9/17.......it arrived this morning 20/9/17......amazing !!!!!!

Thank you for your wonderful service. I have received the band and am very happy with it.

Hello, I just wanted to say 'thank you' - never having ordered from you before, I was pleasantly surprised by the quality of goods (received yesterday), ease of ordering (the website clarity is excellent) and speed in which goods are dispatched. The product itself is a great idea to offer some peace of mind when going 'out and about'. Credit to your staff. Best wishes

What a marvellous service I received my band the next day after ordering it my grandson was delighted with it thank you

Hi, I just wanted to say thankyou to you for the excellent service! Our bands arrived this morning and are perfect, thankyou! Exactly what we wanted and amazingly fast service and great quality - I will be recommending your company to all of my friends!

Just a wee note to say what EXCELLENT SERVICE from yourselves!!

Thank you it arrived yesterday, that was really fast, i love it.

Hi there. Just wanted to say that I ordered my band yesterday and received it today! Unbelievably quick service, the leather id bracelet I ordered was clear in the picture and looks exactly like your picture. Looks brilliant and I thank you for the service you provide. Will recommend you to all. Excellent.

Just a quick note to say a big Thank You for your fantastically quick service! Ordered my engraved bracelet yesterday afternoon and it arrived in this morning's post! Thank you :-)

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