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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
17021 customers
4 Stars:
1280 customers
3 Stars:
97 customers
2 Stars:
22 customers
1 Star:
9 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Was very pleased with the speed of delivery

Excellent communication when I had to alter my order. No problems and a very smooth transaction. Would recommended to everyone.

Very quick service ordered Monday tea time arrived Wednesday morning.

Received my full order on time.

Fast, efficient, easy to use website.

Excellent quality, speedy delivery and good looking dog tag with clear medical records - great product.

Excellent service and an excellent product.

Bracelet was dispatched the same day and arrived next morning. Excellent service, lovely bracelet with clear medical details.

Arrived the next day...Great!!!

Excellent service, arrived really quickly.

Came very quickly

Very quick service. I found it a bit frustrating you couldn't add 2 of the same item to the basket? I had to add the same thing twice and write out the engraving twice too. Very pleased with the items we bought.

The whole deal was smooth and fast.

Always impressed by quality of product and service. Recommend to anyone.

Excellent piece of jewellery, my wife loves it and it has given her piece of mind.

Really quick delivery, the payment page got stuck on the first attempt but it was fine on the second.

Thanks. Speedy service and very pleased with the product

Good sturdy links and engraving very clear. Thank you. It's something I've been debating getting for sometime and very pleased I've now done it.

Really quick delivery and good quality bracelet

Superb quick service. Thank you.

Excellent fast and accurate service

Received very quickly ana looks great.

Item arrived quickly, was more than I expected.. Will definitely order from them again..

Ordered late afternoon and received my bracelet the next day, excellent service.

Just as ordered and fast delivery - appreciated

Ordered pm - arrived next am!

Amazingly fast service, got the personalised bracelet the day after ordering!

Ordered one morning, delivered the next. Very pleased and comfortable. Thank you

Beautiful necklace and very fast delivery, would definitely recommend

Good range of products and excellent service. Thankyou

This the second bracelet I've bought for my son who has autism. When it first arrived there was a small fault and I contacted customer services and a new bracelet was sent out and received the next day.

Excellent quick service easy to understand

Nice quick service

First rate service....prompt delivery with quality product.

Very good telephone service.

The web site is easy to use and you dont pester people with emails. When I needed to adjust a previous order, you acted promptly on that and great service was delivered.

Delivered the next day, Thankyou

fast service just what i wanted


I phoned my order in. Phone answered very quickly and person took my order very efficiently and accurately. Item arrived the next day! Excellent service.

Very good and quick

Amazing delivery time

I needed more characters on the bracelet I wanted to order for my daughter, so I sent an email. I had a quick response and you were able to do what I asked. Very helpful. Thank you

brilliant quality and brill laid out thank you for a brill service highly recommended THANKS

The item I ordered arrived very quickly and I am happy with it. Thank you.

very quick service thank you

Thank you for very prompt service as always and the lovely product ,i am very pleased with the bracelet and engraving .

Well pleased with my ID band - fast and professional service - would highly recommend !!!

Quick efficient service, easy to use website

I made a mistake with the engraving details. This was quickly sorted on the phone, delivery next day.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Already delivered. What amazing customer service

Thank you so much for such an amazing service. In just 24 my package arrived and it has give me such a calm and reasuring feeling. Congratulations to you all I shall use you again and strongly recommend you.

It arrived this afternoon, many thanks. EXCELLENT SERVICE. Thank you.

Hi there, I just wanted to say a big thank you for my id bracelet received earlier today.The instructions relating to a snug fit and how to adjust the strap were indeed very clear. The engraving was exactly as agreed on the phone-which was only late yesterday afternoon and yet by midday today the bracelet was in my hand. A very good and prompt service. Thank you very much again.

Thank you band received today would certainly recommend your company

Thank you for my ID bracelet, Like it and it's a perfect fit

Thankyou for your excellent service

Firstly can I say how impressed I am with the speed of dispatch! I ordered a silicon bracelet for my son who has epilepsy on Sunday - it arrived today, Tuesday morning. I am really pleased with this service.

hello i got my bracelet its a perfect fit and i am very pleased with many thanks indeed

Thank you, I am really pleased with the new ID bracelet and the customer service provided.

Thank you for your swift delivery, I am pleased with the product. Thank you....

Thank you so much for such a quick service

I received the id band today. This is high quality and an excellent service Thank you

I wanted to say thank you for the great service, fast delivery and fantastic bracelet. It is exactly what I ordered and wanted. You cannot ask for any better than that.

Thank you so much for my ID band so quick to receive it from placing the order. It fits perfect and has lots of people ask me about it x couldn't be happier and have total peace of mind when I go out with friends etc now knowing should I be taken ill the relevant people can access my medical information Thanks once again

36hrs from order to delivery from England to Isle of Man!?! You folks are incredible. And the bracelet is perfect.

Thank you for the quick delivery of the bracelet I ordered

Ordered and delivered in less than 24 hours. Fits perfectly just what I needed. Thank you.

Thank you for the speedy service you provide. My bracelet arrived today, nicely wrapped in a lined box. It looked like a very special gift. I am delighted with it, especially the little hearts on it.

Hi Over the past week I bought both a bracelet and one of the medical ID cards from yourselves. Both items were ordered and paid for on separate days and came within 24hrs of the orders going in. What more can I say apart from 5* quality, fast, helpful service from start to finish! Definitely will be ordering from this company again! Well done!

My order arrived today very pleased. Excellent service

What an amazing business you have! Ordered engraved medical bracelet before midday and received said item 2.00 pm the FOLLOWING DAY! Thank you.

My order arrived today! That was very quick, so thank you. And yes, I love it!

Just to let you know that my bracelet has arrived safely today. I am delighted with the bracelet and the engraving is just as I asked for it. Thank you for your excellent service.

Thank you, all good, arrived safely. I am very happy with my purchase.

That service certainly takes some beating, Thank you so much.

Hi I ordered a silicone band on Monday and received it Tuesday I then decided to order a watch style talisman I ordered it Tuesday at 9 am well its just popped through my letterbox 11am Wednesday morning what service ! Kate who processed my order was excellent , wonderful Telephone manner and prompt service a very satisfied customer 5/5 Service thank you

I received my Charm and am so pleased with it! Thank you for the speedy production and delivery. I will certainly use your company again!

Thank you for the medical tag which was delivered free by normal post within 24 hours. It was excellent value and exactly as described including the engraving so I am delighted with your service. May I take this opportunity to compliment you on the straightforward way you operate in contrast to many other companies who hide the postage cost till the final page of checkout then blatantly profiteer by almost doubling the final bill. Such dishonesty had begun to deter me from internet shopping. I hope to repay you by recommending you to others.

l received the dog tag l ordered today l am very pleased with it thankyou very much I would certainly recommend you .

I just received the dog tag. I'm very satisfied with it. You guys did a great job.

Received it today , delighted , thank you so much

Very pleased with the band, perfect fit thank you.

Thank you soo much for the excellent service and swift delivery next day.

I purchased the Pink Premier Silicone Bracelet for my daughter who have a severe peanut allergy as she was going on a school trip abroad and I was a little anxious about this. She loved the bracelet a said was really cool! Now I can relax knowing that should something happen, her friends etc will be easily alerted. The engraving was perfect, exactly ehat she wanted and delivery was fantastic. From one very happy, very relieved customer/ parent

Wow! I needed a replacement id band in a hurry as my puppy ate my current one but I can't believe I have received this engraved band this morning, less than 24 hrs from ordering!

Hello, the order arrived today thanks - really impressed with the speed of service and quality of the bracelet.

That is wonderful thank so so much. I really do appreciate such an amazing service xx

We would like to thank you for your excellent and prompt service. The bracelet came today, we ordered it the day before yesterday. It is of high quality and we now have peace of mind if my partner collapses outside or gets taken ill anywhere. We would definitely recommend your company, as you are faultless in the execution of a much needed service. Thank you once again, we will definitely continue to use your company.

Thank you for your prompt delivery. I am delighted with the bracelet.

Thank you so much for my order, they came in so quickly and were exactly as I ordered. I love the quality of the engraving too, much easier to read than my previous bracelets. Again thank you so much I am so pleased with my order!

Received the talisman today.Thankyou for prompt delivery. Will reccomend to all friends and family.

Many Thanks for the Communications & Love my new band . . Feel a lot safer already !

Hi, I just wanted to say thank you for such a lovely bracelet and such fantastic service. Good quality product, excellent value for money and extremely prompt delivery. 5* :) will definitely purchase further products from you. Many thanks

I purchased a band for my wrist and an ID card for my wallet. This is something I have wanted for some time - both look great. I wear the wrist band ever day - fits great, gives me confidence that if I had an accident and could not communicate people would instantly see the band and understand my medical needs. Love it


Just wanted to say a big thank you for the excellent service - I was really impressed that my band was dispatched so quickly and really pleased that it arrived yesterday too! This is my second ID band from you and I will definitely be back when I need another one. Thank you!

I just wanted to say a big thank you for the very speedy service. I placed an order for my son to have 2 bands with engraving. They have just arrived and they look fantastic! I can relax now knowing that he will have these to alert people of his allergy and that he needs his epi pens.

Hi. Just recieved my new titanium medical bracelette and I would just like to say I am absolutely delighted with the price, quality, engraving and very quick delivery. Thank you so much for a great product, I will be using you again and I will be recommending your company to all my friends and family.

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