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Customer Ratings


We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
 
23310 customers
4 Stars:
 
1530 customers
3 Stars:
 
120 customers
2 Stars:
 
25 customers
1 Star:
 
14 customers

Customer Comments


Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Absolutely first class service.


Great service arrived really quickly


excellent service why cannot other companies be as good?


The personalised Medic Alert Band was ordered on Monday - Delivered on Tuesday and was perfect. Both product and service were first Class.


Excellent fast service. Brilliant service too


Needed a personalised medical alert band for my son. The silicon band looks great- partly because loads of young adults wear them anyway( charity bands etc) and so he?s happy to wear it. Peace of mind for me when he goes out on his own. Ordered it on Monday, delivered to us Tuesday! Great service.


Excellent


Easy to use website and fast delivery which is essential when ordering spare parts.


Excellent delivery and contact.


Very efficient service received my personalised item within a couple of days. Website easy to use.


Very friendly telephone operator,and delivered in just 2 days,excellent service


Delivered next day. Easy to order.


Service is amazing. Order arrived the next day after my email order. Love the band, really feel better wearing it as it has all my details and allergies listed.


I was very impressed with the speed that my band was dispatched & with the emails updating me on how my order was progressing.


Ordered 2 ID Bands on Sat7th July.Goods received Mon9th July! Service couldn't be much better!


Very fast efficient service.


Only problem is a feel it is a bit small on my wrist. Others I have bought before were larger and I haven?t got a large arm.


Fast delivery item perfect


Ordered on the 6th July, dispatched on the 10th July then delivered on the 12th July. Excellent considering it was personalised too. Received emails to keep us informed of purchase & dispatch. This is the 2nd time we've used this company for medical alert jewellery, and I would highly recommend them, as I've done so many times on forums for the same medical condition.


I think the website is a little confusing, I accidentally ordered a child silicone safety band instead of a silicone medical alert band so had to reorder the correct item at extra cost to me. I have used your service many times in the past and there is no problem with quality or delivery or service but the website is just not very clear now and it would be better to separate the child safety bands from the medical alert bands so this mistake cannot happen.


quick turnaround on the order


Got to say, They are brilliant. Amazing customer service after I made a mistake on the ID badge. The braclet is such good qualilty, and defo worth the money x


Fantastic service. I ordered Friday and got my if bracelet on Saturday morning!


Very fast service.


Excellent service


So far the service has not been called for, but it so reassuring to know we can have a custom made emergency contact details as my wifes condition is somewhat unusual.


Amazing service and item. Would highly recommend


Excellent product, easy to order, speedy delivery, would recommend this company


The product I was sent was exactly as I wanted, professionally done and next day delivery and there was no postage to pay. They checked that I was sure what the wording should be with a minimum of fuss. Also the cost was very reasonable.


Excellent service. Good quality product. Would highly recommend.


Very pleased with the service, could not believe how soon it was delivered


Very fast


Speedy next day delivery.


Called to order a wristband for after my daughters CI op Customer service was excellent. Arrived in two days will definitely be buying more


thank you for getting the bracelet to us so quickly x


Perfect


Easy, fast transaction !


This is the 2nd time I have shoped with you. I was very happy with my first item. The service is great. Well crafted and clean cut. Fast turn-around from payment to getting it at home. Well done all.


Excellent customer service. I'm a returning customer!


Very fast delivery, I purchased a replacement band as my old one got cut at work. The old band was a couple of years old so durability is good.


Delivery was fantastic, ordered one day and it arrived the next. My 3y/o boy just loves It, just be comfortable as he never takes it off or plays with it. 5 stars


Very pleased with ID bracelet . Very clear to read. Would not hesitate to recommend.Thankyou.


First class product rapidly delivered and at the right price. Very pleased.


Fast delivery and perfect for my needs, exactly as advertised


Arrived quickly very pleased


Fast, efficient and everything was as described on the website. I am already a repeat customer and am planning on using you again when the need arises


Easy to order and quick delivery


Fast and friendly


please with bracelet. Good service received promptly. Thank you.


Great Service and delivery was in 2 days from placing the order



General Customer Comments


Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

My bracelet arrived this morning. I am really pleased with it & and the incredibly quick turn around & service. Thank you very much


I ordered a medical alert wrist band on Wednesday teatime and it arrived in thursdays post. What an excellent service, I will recommend your company anytime, brilliant.


Ordered on Friday, card arrived on Saturday. Mega fast service and huge thanks to all concerned.


Amazing service. Thank u. V pleased with dog tag for my grandson


Thank you for my band that arrived today. Extra quick despatch and delivery. I am extremely happy with it and the cut out engraving on the inside is so easy to read. My congratulations to you on a excellent product.


WOW, What else can I say but thank you, excellent service and speed of products being done and delivered even though I put order in on a Saturday evening. I will always use your services and highly recommend you to others. Star Rating definitely a TOP SCORE of 5 out of 5


Fantastic service, great product. ID Band ordered in the morning arrived the following day. Telephone query answered by a charming and extremely helpful employee. A pleasure to do business with you. Thank you.


Hi there I just wanted to write in to say THANK YOU for a wonderful, quality product!! we just received the silicon bracelet today and it fits my 11 month old son perfectly. The colour of the bracelet is attractive and effective in drawing attention to my son’s egg allergies and epipen, whilst he’s in the care of others e.g. nursery class. Your company is really helping to keep all the kids with severe allergies that bit safer! Thanks again. will be ordering more.


I just wanted to say a big thank you for your excellent service and product, I think you must be the only company that understand that with a newly diagnosed condition you really need a fast service not a 3 week wait. My fussy 14 year old loves the bracelet which also means Theres no worry about her not wanting to wear it.


Wrist band just arrived - amazing service.


Thank you. I only wish larger companies gave the service you do. I was so impressed with my first order with your company that when I need to replace my old band I did not hesitate in contacting you.


Hi, just to confirm that i received my order today and to thank you so much for such wonderful service. My bracelet is beautiful, fabulous quality, and engraving and all at such a wonderfully low price. I did not place my order until after closing of business hours on Tuesday and it was delivered to me today, Thursday morning. I cannot praise your service highly enough and i shall not shop anywhere else for my i.d. jewellry again. Again, thank you very much for such amazing service.


The bands arrived in good condition and i will order from you again in the future as I have done in the past. Many thanks for your 5 star treatment.


Amazing service ! Ordered yesterday…..recieved today ! Thank you


Thank you all, ordered my id necklace on Wednesday p.m. it arrived Thursday a.m. all details 100% accurate, excellent service well done.


Received today. What wonderful service .Couldn't be more pleased.


Hi, thank you so much for a brilliant service, less than 2 days from ordering to receipt is amazing and the product is great too,


Received bracelet this morning absolutely love it better than expected. I will recommend you and use you again. Thanks


Would just like to say what great service you have provided I wasn't sure my order went through so e mail you I then had no internet service so rang the lady I spoke to was very nice and confirmed my order and said that she had just e mailed me to say same and that my order would be sent out that afternoon got home today and there it is what great service you provide.


My Medical ID Dog Tag has arrived safely. The speed of your service, the quality of your product and the value for money is amazing. Congratulations ! Thank you so much.


We received our order Friday Its perfect. Thank you for the quick service and wonderful quality item. Our granddaughter is going to love it!


Thank you. Very much satisfied with the Medical Alert band which could be a life saver. I would certainly buy from you again.


Hi, It's just arrived in less than 24 hours from putting the order in online, absolutely outstanding. THANK YOU.


Thank you for the prompt delivery of the bands. This was my second order from your company and have been very impressed with the service both times.


Thank you for being so quick I received the item on Saturday and was very pleased with it.


Thanks for the service first class


Many thanks for your very prompt delivery and product. May I say that we are delighted with the bracelet but the delivery is outstanding less than 24 hours from order to delivery "exceptional "!!


Hi just want to thank @theidbandco for such prompt service with order means if anything happens to my dad if not with him emergency services are alerted to his medical conditions . Many thanks


Thank you for the very prompt delivery of my husband's id band - it arrived the very next day and he is very, very pleased with it. Again many thanks - certainly will use your site again.


I received my Medical ID Band this morning. The inscription is very clear and the band seems sturdy. Thank you for your excellent service.


Thankyou so much, Absolutely Delighted with my order. Have bought from you in the past, and have tried other companies. But you surpass without doubt.


I ordered a bracelet for my daughter on Wednesday, and it arrived in less than 24 hours. She loves it, and I think it is great quality for the money. Incredibly impressed.


I just wanted to thank you for your fantastic & professional service. I cannot believe the speed in which you delivered the sos talisman that I only ordered on 19/9/17.......it arrived this morning 20/9/17......amazing !!!!!!


Thank you for your wonderful service. I have received the band and am very happy with it.


Hello, I just wanted to say 'thank you' - never having ordered from you before, I was pleasantly surprised by the quality of goods (received yesterday), ease of ordering (the website clarity is excellent) and speed in which goods are dispatched. The product itself is a great idea to offer some peace of mind when going 'out and about'. Credit to your staff. Best wishes


What a marvellous service I received my band the next day after ordering it my grandson was delighted with it thank you


Hi, I just wanted to say thankyou to you for the excellent service! Our bands arrived this morning and are perfect, thankyou! Exactly what we wanted and amazingly fast service and great quality - I will be recommending your company to all of my friends!


Just a wee note to say what EXCELLENT SERVICE from yourselves!!


Thank you it arrived yesterday, that was really fast, i love it.


Hi there. Just wanted to say that I ordered my band yesterday and received it today! Unbelievably quick service, the leather id bracelet I ordered was clear in the picture and looks exactly like your picture. Looks brilliant and I thank you for the service you provide. Will recommend you to all. Excellent.


Just a quick note to say a big Thank You for your fantastically quick service! Ordered my engraved bracelet yesterday afternoon and it arrived in this morning's post! Thank you :-)


I just wanted to thank you and let you know how impressed I am with your incredible service. I received my bracelet today which was delivered within 24 hours, that's super speed to the Channel Islands. The bracelet itself fits perfectly and looks very chic. I would definitely recommend you to any of my friends. Many thanks once again from a very satisfied customer.


The bracelet was received today . Excellent service, exactly what was ordered ,fast delivery . Recipient was delighted.


Just to say how impressed I am with the quality of the bracelet and the fast and efficient delivery, and thank you very much to the young lady who dealt with me on the phone, very professional.


Just want to say Thankyou for my id bracelet,absolutely fantastic,all information engraved correctly,very good quality & very comfortable,i would not hesitate in telling anyone about your fantastic product....Thankyou


Thanks for the very prompt delivery of I.D. bracelet Very pleased with bracelet, it looks a quality item. Thanks again,


I am delighted with both bands, but especially my paw print one. It is really lovely. They both arrived next day along with the 3 other silicone bands which friends asked me to order for them once they saw mine. I think your company is brilliant as it does exactly what it says in the advert, the quality of your products are excellent and staff very thorough and helpful on the phone. The bands also give me peace of mind as I don't need to worry about carrying a card which can easily get overlooked in a medical emergency. Thank you so much


Thank you for the ID Bands they arrived today which was very quick...they are great and exactly right....thank you again


Hi Ordered my id band yesterday, Friday + received it today Saturday. Am absolutely delighted with it + cannot believe how clear the information is presented. I ordered the red silicone band, and will be ordering a stainless steel + other silicone colours later on today. Thank you so much for the speedy + free delivery.






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