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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
16624 customers
4 Stars:
1265 customers
3 Stars:
95 customers
2 Stars:
22 customers
1 Star:
9 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Great service. Ordered on the Friday and received the next day. Doesn't get better than that.

Ordered on a Thursday delivered engraved first post Friday - fantastic

Delivery excellent. Also presentation.

Incredible. I ordered the item midnight Wednesday and it arrived on Friday. I'd ordered the wrong size, so emailed before it was despatched and they quickly edited my order to send me a smaller bracelet. So impressed.

The Medical Bracelet ordering process was easy and completed in no time. The Band arrived three days later and I received a confirmation email on despatch. An excellent service.

I have thought about getting one of these for ages, so glad I did. The band quality is excellent, everything I wanted,looks like an ordinary bracelet, the red alert sign is noticeable if looked for but at a glance it looks like a nice bracelet. Very happy with this

Very pleased with the speed the item was sent

Delivery was very quick!

Excellent speedy service. I ordered the silicone strap watch type bracelet with the metal band engraved and showing the red medical insignia. The engraving is top quality and gives details of my illness Hypopituitarism, the medication l require, my allergies and in case of emergency my daughter's mobile number. A lot of information re corded in the event that l need urgent medical help. I feel so much more content that l have this to wear. For the price it is money so well spent for peace of mind for me and my family.

on time and fitted the bill

The website was very easy to understand and use. I was able to provide the information that I needed to be engraved on the charm and to also provide the fit of the bracelet to my wrist measurements. The bracelet arrived very quickly, with the correct information and the fit was perfect. The ID Band Company provided an excellent service and I am very pleased with my purchase.

Service was very good

ID band received and is really nice. This is a gift for my husband who is out on the road all day and judging by the number of accidents there are it gives peice of mind to know that the emergency services won't pump him full of something he is allergic to if he was unconscious.

Really pleased with the great service I received and the quick delivery, thank you.

Received very quickly and the ordering process was very easy :)

Really pleased with item and service would definitely recommend

Very fast delivery

just what i was looking

A fast service. Thankyou

Just the job! Does what it says on the tin Many thanks

Fast service. Nicely packaged.

Very fast delivery.

Always superfast and great communication

A very good product but I accidently ordered the wrong size as the sizing drop down box is not highlighted very well so I didn't see it as I concentrating too much on making sure the text was correct. I would use your company again.

quick service and excellent product

A brilliant item,quite often things are not as advertised, this is exactly what I ordered, so much so I am ordering a dog tag necklace as well. Item was delivered promptly,thank you

Fast service

Very pleased with item buy with confidence.

Very good service and quick delivery.

Great service, will definitely be ordering again.

very pleased with this bracelet and the lady I spoke with when ordering was very helpful. Thank you

very good value for money

Perfect and arrived really quickly .


Got my I'd bracelet and its perfect! A lot of information on a small tag, couldn't have picked a better one! Rapid dispatch too Many thanks guys

Fantastic service item arrived 24hrs after I ordered it.

Very quick delivery.

Great service all round.

A smooth transaction. Highly recommended

Very fast delivery. Confirmation and delivery schedule excellent . The band and engraving excellent value for money .

Service and delivery were very quick.

Can't fault delivery.

Brill, I love my bracelet and the ordering process was easy, delivery was quick too.

Really pleased with speed and ease of order

Prompt service, kept up to date with postage etc & products are excellent.

The service was excellent, from ordering to delivery it was painless and very efficient. Very pleased with my product and would highly recommend.

Couldn't believe how quickly the band arrived. Thank you.

great fast service

Excellent products and service

Superb service and exactly as ordered. Ordered at midday and arrived next morning. Delighted!! The peace of mind the medical card and ID bracelet give the family on behalf of my Mum is unquantifiable. Thank you.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

36hrs from order to delivery from England to Isle of Man!?! You folks are incredible. And the bracelet is perfect.

Thank you for the quick delivery of the bracelet I ordered

Ordered and delivered in less than 24 hours. Fits perfectly just what I needed. Thank you.

Thank you for the speedy service you provide. My bracelet arrived today, nicely wrapped in a lined box. It looked like a very special gift. I am delighted with it, especially the little hearts on it.

Hi Over the past week I bought both a bracelet and one of the medical ID cards from yourselves. Both items were ordered and paid for on separate days and came within 24hrs of the orders going in. What more can I say apart from 5* quality, fast, helpful service from start to finish! Definitely will be ordering from this company again! Well done!

My order arrived today very pleased. Excellent service

What an amazing business you have! Ordered engraved medical bracelet before midday and received said item 2.00 pm the FOLLOWING DAY! Thank you.

My order arrived today! That was very quick, so thank you. And yes, I love it!

Just to let you know that my bracelet has arrived safely today. I am delighted with the bracelet and the engraving is just as I asked for it. Thank you for your excellent service.

Thank you, all good, arrived safely. I am very happy with my purchase.

That service certainly takes some beating, Thank you so much.

Hi I ordered a silicone band on Monday and received it Tuesday I then decided to order a watch style talisman I ordered it Tuesday at 9 am well its just popped through my letterbox 11am Wednesday morning what service ! Kate who processed my order was excellent , wonderful Telephone manner and prompt service a very satisfied customer 5/5 Service thank you

I received my Charm and am so pleased with it! Thank you for the speedy production and delivery. I will certainly use your company again!

Thank you for the medical tag which was delivered free by normal post within 24 hours. It was excellent value and exactly as described including the engraving so I am delighted with your service. May I take this opportunity to compliment you on the straightforward way you operate in contrast to many other companies who hide the postage cost till the final page of checkout then blatantly profiteer by almost doubling the final bill. Such dishonesty had begun to deter me from internet shopping. I hope to repay you by recommending you to others.

l received the dog tag l ordered today l am very pleased with it thankyou very much I would certainly recommend you .

I just received the dog tag. I'm very satisfied with it. You guys did a great job.

Received it today , delighted , thank you so much

Very pleased with the band, perfect fit thank you.

Thank you soo much for the excellent service and swift delivery next day.

I purchased the Pink Premier Silicone Bracelet for my daughter who have a severe peanut allergy as she was going on a school trip abroad and I was a little anxious about this. She loved the bracelet a said was really cool! Now I can relax knowing that should something happen, her friends etc will be easily alerted. The engraving was perfect, exactly ehat she wanted and delivery was fantastic. From one very happy, very relieved customer/ parent

Wow! I needed a replacement id band in a hurry as my puppy ate my current one but I can't believe I have received this engraved band this morning, less than 24 hrs from ordering!

Hello, the order arrived today thanks - really impressed with the speed of service and quality of the bracelet.

That is wonderful thank so so much. I really do appreciate such an amazing service xx

We would like to thank you for your excellent and prompt service. The bracelet came today, we ordered it the day before yesterday. It is of high quality and we now have peace of mind if my partner collapses outside or gets taken ill anywhere. We would definitely recommend your company, as you are faultless in the execution of a much needed service. Thank you once again, we will definitely continue to use your company.

Thank you for your prompt delivery. I am delighted with the bracelet.

Thank you so much for my order, they came in so quickly and were exactly as I ordered. I love the quality of the engraving too, much easier to read than my previous bracelets. Again thank you so much I am so pleased with my order!

Received the talisman today.Thankyou for prompt delivery. Will reccomend to all friends and family.

Many Thanks for the Communications & Love my new band . . Feel a lot safer already !

Hi, I just wanted to say thank you for such a lovely bracelet and such fantastic service. Good quality product, excellent value for money and extremely prompt delivery. 5* :) will definitely purchase further products from you. Many thanks

I purchased a band for my wrist and an ID card for my wallet. This is something I have wanted for some time - both look great. I wear the wrist band ever day - fits great, gives me confidence that if I had an accident and could not communicate people would instantly see the band and understand my medical needs. Love it


Just wanted to say a big thank you for the excellent service - I was really impressed that my band was dispatched so quickly and really pleased that it arrived yesterday too! This is my second ID band from you and I will definitely be back when I need another one. Thank you!

I just wanted to say a big thank you for the very speedy service. I placed an order for my son to have 2 bands with engraving. They have just arrived and they look fantastic! I can relax now knowing that he will have these to alert people of his allergy and that he needs his epi pens.

Hi. Just recieved my new titanium medical bracelette and I would just like to say I am absolutely delighted with the price, quality, engraving and very quick delivery. Thank you so much for a great product, I will be using you again and I will be recommending your company to all my friends and family.

Thank you so much for such a fast and efficient service. The products are perfect for my son. Thanks again much appreciated :)

Hi, I'm emailing to say thanks very much for my dog tag that it ordered. It arrived incredibly quickly - I got it this morning even though I only ordered it on Sunday night! Upon opening the box, I was absolutely delighted. The tag and chain are stunning and far superior to any I've had previously from other companies. Once again, Thanks very much.

Hi, just wanted to say thanks so much for your fantastic services. My doctor recommended I got a medical alert bracelet. You provided an excellent quality bracelet that was very good value. I placed my order on Thursday morning and received my bracelet the next morning. I have never had such fast service. The bracelet was of excellent quality and the engraving was exactly as asked. Much better than the other expensive websites out there!

Hi. I am writing to thank you for your 1st class service.I ordered my wife's diabetes ID bracelet late on Tuesday afternoon & yet I received it on the following morning. It is a stylish design not being too 'flashy' & yet noticeable in an emergency. My wife is very pleased with it & the engraving is easy to read - which is important. Overall you have provided a quality bracelet with clear engraving & which is good value for money. We will certainly recommend your product & company to others. It is nice to deal with a British company that provides a quality product & efficient service without 'ripping' off the customer. Thank you

Spectacular service - especially considering I was pretty late ordering it the day before. Excellent design and yes I do love it! Many thanks - P.B.

I would just like to say this is the second time we have ordered from you and found the ease of ordering, your on going emails letting us know what is happening and the speed of delivery is A******** The necklace and engraving is once again lovely many many thanks.

I have bought various items from you and each time I am amazed. I ordered a bracelet after 4pm and it was with me the next day. Because I have various health problems the Id Band makes me feel that bit safer when I am out so it is a vital item anywhere I go. I have the Bracelet, Keychain and the ID Card, you can't be to safe. Thanks again for such a brilliant service. I would 100% recommend you to anyone I know.

WOW!!!! I ordered my "Vital ID" band and pen on Friday 31st January and low & behold it arrived on my doormat Saturday 1st February!!! Now that's 5* service right there!!! I've got my band on right now and I'm so chuffed with it guys, thanks so much for such prompt and professional service. I'll definitely recommend your company and products to ALL of my running buddies!!! Well done and thanks again.

Just letting you know the IDBand I ordered for my grandson arrived today just 5 days after your confirmation it had been forwarded. That would be hard to beat. Half way round the world in 5 days. WOW. I am so grateful. I will certainly deal with you again when the little chap outgrows this one. Many,many thanks from a very pleased Kiwi

Hi, I recvd the order today and I am very pleased with the bracket and such great service too! Thanks so much...a very happy customer.

WOW! I have never had faster service in my life! I placed my order on Tuesday, August 6th & I received it on Thursday, August 8th! I live in Phoenix, Arizona, USA. I was hesitant to order from a company in the UK, (because I thought delivery would take too long) but you carried the only ID's that I liked, so I ordered them from your company. Thank you so much for the wonderful, efficient service. And the Bracelet & charm are beautiful too! My mother has Alzheimer's Disease and now she will always have contact info on her & never get lost again!

Many thanks for the replacement chain, received safely today. I love the jewellery, it's trendy & very good quality/value. The feeling of security I now have wearing the necklace given it may one day save my life is second to none. Thankyou very very much and I just wish I had found you guys years ago!! Will certainly recommend you to anyone who will listen!

I purchased an ID bracelet, had it engraved and asked to have it shipped by Fedex. The package arrived 29 hours after I ordered it and I am in CANADA. WOW!!! The bracelet is nicer than I was expecting and the engraving is lovely. I am more than pleased and will DEFINITELY recommend The ID Band Company.

Thankyou for the order which arrived this morning. Brilliant service and the bracelet is lovely and good quality. Best wishes VJ

Thank you so much! my braclet arrived today and I absolutely love it. I cannot believe how efficient you are. Brilliant, you have a happy customer. Once again thank you

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