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Customer Ratings


We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
 
17829 customers
4 Stars:
 
1302 customers
3 Stars:
 
99 customers
2 Stars:
 
23 customers
1 Star:
 
10 customers

Customer Comments


Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Great service. Good quality and very fast delivery. 10/10


Great service as always. This is the 4th time I have ordered from you and the service has always been excellent. Would not go anywhere else. I highly recommend.


Excellent service!


the website was easy to navigate and the ordering simple although I did miss the express delivery bit. Delivery excellent and as promised, next day thank you


could not believe it arrived the next day excellent service


Fast efficient service and very good saving over town centre jewelers


Delivery by first-class post the day after ordering - excellent.


really good delivery only a few days well done


The ID Band is at a good price and was delivery very quickly.


Very helpful answer on telephone and staff very knowledgeable about medications used by customer.


Really good quality but would like to see a medical alert symbol anaesthetic risk for malignant hyperthermia put on as a choice rather than a custom made bracelet! I know these would sell!


My old band came apart one day, ordered up another one before 2.00pm on the same day and a new one arrived in the post next day. Good to know that such excellent sevice can be provided. Why cannot more other companies replicate such a service??!!


Ordered with ease and came the following day!


first class service


Rapid Delivery


Great service, website was easy to navigate and the cost of products were very good. Very speedy delivery! Thank I would definitely recommend this company. Thank you


Very quick delivery times. Efficient service


Prompt delivery as promised.


Excellent service, very fast delivery


Excellent email communication and very quick delivery.


Excellent service as usual, we have had a few bands and always good quality.


Excellent product and really fast and efficient service, thank you!!


Very helpful in providing the information used previously and a quick reply.


Excellent will use again


Extremely pleased received the items next day


Had provided incorrect email address. Telephoned and it was immediately corrected. Very efficient.


Prompt service & delivery


Fantastic! Arrived next day


Extremely swift service, my bracelet arrived the day following the order being put in. Excellent!


!st class service.Very helpful and understanding.


Exactly what I was looking for. Very fast service.


Next day delivery. Amazing!


FAB SERVICE AS USUAL!! MANY THANKS.


Very easy to order and customise Very speedy service


First class service, dispatched quickly. Would recommend or use again.


Very quick service.


Excellent service, online ordering very easy and quick delivery


great service


Thanks again for another fast turn around and the fit is spot on


Order received promptly


we have ordered items from you before and have always been happy with the service


This was our first purchase of a medical alert bracelet. We found the product fair priced and dispatched swiftly. This was also the only company we could find that made a bracelet small enough to fit my granddaughter


Very user friendly website and prompt dispatch of the order.


the 3rd item i have bought,delivebred on time,which i really appreciate,quality items & would definetly recommend this company,already have to friends & family


Very fast delivery


Great quick service.


1st class service,delivery and customer service


Excellent service will recommend to others.


You did very well, I received the item that was ordered.


Exceptional service in terms of delivery turn-around and accuracy of engraving. The instructions on how to set the strap up were somewhat confusing but my e-mail query was answered almost immediately and a set of simple photos showing each stage of the process clarified the matter completely. The follow-up service was impeccable.



General Customer Comments


Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Just to say thanks so much for the speedy receipt of my wristband, it came the day after it was dispatched which I thought was great service. Well done


Received my ID necklace this order this morning, great delivery time scale, didn't expect it so quick as only ordered yesterday afternoon about 3pm.


Thank you I have received my bangle today thank for your speedy delivery.


Just wanted to say a "thank you" for your prompt service and the band is perfect.


Just thrilled with wonderful personal telephone advice , and for the next day delivery of a beautiful bracelet ..... it has given me renewed confidence as an epileptic sufferer to go far afield by myself.


Thank you so much for your prompt and efficient service in fulfilling my recent order of a medical tag. I'm absolutely delighted with the look and quality of the product.


Thank you so much for your speedy service once again. My daughter loves her new rose gold medium link chain bracelet. Less than 24 hrs from order to delivery. Many thanks again


Our ID bracelets arrived safely the next day after ordering. We are delighted with your product and amazing customer service. Well done to all concerned. Five star service all the way. Thank you.


Excellent value, fantastic service. Thank you!


THANK YOU FOR A SPEEDY SERVICE RECEIVED IT TODAY THANK YOU VERY MUCH FROM A SATISFIED CUSTOMER


Received bracelet. Really pleased with it.


Brilliant service. Only ordered yesterday afternoon and have already received my new SOS talisman watch style with stainless steel strap. Can certainly recommend The ID Band Company Thank you!


Thank you so much for my band for my dad very speedy delivery ordered yesterday arrived this morning Thank you


Wow! Arrived as promised, delighted with the product and with the service. Thank You. Would certainly recommend you to everyone


Thank you, it came the next day, the lettering is precise and is very comfortable. If I should need anything else I would come back to you.


My order has arrived, and I'm really pleased with it. Just what I wanted. The quality and design is excellent. And it was beautifully packed.


Already delivered. What amazing customer service


Thank you so much for such an amazing service. In just 24 my package arrived and it has give me such a calm and reasuring feeling. Congratulations to you all I shall use you again and strongly recommend you.


It arrived this afternoon, many thanks. EXCELLENT SERVICE. Thank you.


Hi there, I just wanted to say a big thank you for my id bracelet received earlier today.The instructions relating to a snug fit and how to adjust the strap were indeed very clear. The engraving was exactly as agreed on the phone-which was only late yesterday afternoon and yet by midday today the bracelet was in my hand. A very good and prompt service. Thank you very much again.


Thank you band received today would certainly recommend your company


Thank you for my ID bracelet, Like it and it's a perfect fit


Thankyou for your excellent service


Firstly can I say how impressed I am with the speed of dispatch! I ordered a silicon bracelet for my son who has epilepsy on Sunday - it arrived today, Tuesday morning. I am really pleased with this service.


hello i got my bracelet its a perfect fit and i am very pleased with many thanks indeed


Thank you, I am really pleased with the new ID bracelet and the customer service provided.


Thank you for your swift delivery, I am pleased with the product. Thank you....


Thank you so much for such a quick service


I received the id band today. This is high quality and an excellent service Thank you


I wanted to say thank you for the great service, fast delivery and fantastic bracelet. It is exactly what I ordered and wanted. You cannot ask for any better than that.


Thank you so much for my ID band so quick to receive it from placing the order. It fits perfect and has lots of people ask me about it x couldn't be happier and have total peace of mind when I go out with friends etc now knowing should I be taken ill the relevant people can access my medical information Thanks once again


36hrs from order to delivery from England to Isle of Man!?! You folks are incredible. And the bracelet is perfect.


Thank you for the quick delivery of the bracelet I ordered


Ordered and delivered in less than 24 hours. Fits perfectly just what I needed. Thank you.


Thank you for the speedy service you provide. My bracelet arrived today, nicely wrapped in a lined box. It looked like a very special gift. I am delighted with it, especially the little hearts on it.


Hi Over the past week I bought both a bracelet and one of the medical ID cards from yourselves. Both items were ordered and paid for on separate days and came within 24hrs of the orders going in. What more can I say apart from 5* quality, fast, helpful service from start to finish! Definitely will be ordering from this company again! Well done!


My order arrived today very pleased. Excellent service


What an amazing business you have! Ordered engraved medical bracelet before midday and received said item 2.00 pm the FOLLOWING DAY! Thank you.


My order arrived today! That was very quick, so thank you. And yes, I love it!


Just to let you know that my bracelet has arrived safely today. I am delighted with the bracelet and the engraving is just as I asked for it. Thank you for your excellent service.


Thank you, all good, arrived safely. I am very happy with my purchase.


That service certainly takes some beating, Thank you so much.


Hi I ordered a silicone band on Monday and received it Tuesday I then decided to order a watch style talisman I ordered it Tuesday at 9 am well its just popped through my letterbox 11am Wednesday morning what service ! Kate who processed my order was excellent , wonderful Telephone manner and prompt service a very satisfied customer 5/5 Service thank you


I received my Charm and am so pleased with it! Thank you for the speedy production and delivery. I will certainly use your company again!


Thank you for the medical tag which was delivered free by normal post within 24 hours. It was excellent value and exactly as described including the engraving so I am delighted with your service. May I take this opportunity to compliment you on the straightforward way you operate in contrast to many other companies who hide the postage cost till the final page of checkout then blatantly profiteer by almost doubling the final bill. Such dishonesty had begun to deter me from internet shopping. I hope to repay you by recommending you to others.


l received the dog tag l ordered today l am very pleased with it thankyou very much I would certainly recommend you .


I just received the dog tag. I'm very satisfied with it. You guys did a great job.


Received it today , delighted , thank you so much


Very pleased with the band, perfect fit thank you.






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