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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
19610 customers
4 Stars:
1372 customers
3 Stars:
105 customers
2 Stars:
24 customers
1 Star:
13 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Excellent service, engraving as requested and goods arrived next day

The service I recieved was fantastic all round. The ordering was simple with a very fast delivery experience. The cost was very much in my price range which helped me as money is very tight. So yes I will give you 100% service rating.

great looking bracelet, smart

Exactly what I wanted.Beautyfully created.

Ordered one day received the next, brilliant service,

Very quick delivery

as usual really personal, curtious service, overnight delivery. item excellent quality have delt with ID BAND several years now and can honestly say no other company come close to them Thank you ID BAND hope do purchase with you in the future

Excellent service, very fast. The band was easy to adjust and fit. Thank you.

We received the bracelet the day after ordering- Amazing

Very easy to use website. Very pleased with selection of items and prompt delivery

No problems, seleting just what I wanted

Got exactly what I thought I'd ordered and was pleasantly surprised by the high quality. It also arrived very promptly with no added post and packaging expenses.

Very professional and helpful throughout purchase queries. Great product received in a very few days. Many thanks.

They made arrangements for me to have a 9 letter word engraved onto my bracelet and thank you

very fast and efficient delivery.

Excellent service, received the next day!!!!! I was expecting it to be chunky and noticeable but actually the bracelet is very discreet. My son is very pleased which is great especially as he wasn't very keen on wearing it. Would highly recommend.

Absolutely amazing as usual, I change my mind on style a lot so I use this site a lot. Always amazing at communicating, And never known it to arrive late! Wouldn't go elsewhere for my id bands at all. Thanks guys

Fantastic service as always , thank you

Service was very prompt and item arrived very quicly

Delivery arrived when promosed.

Great service. I had misspelt something so contacted to company who were able to make the correction and communicated this with me. Bracelet arrived really quickly and exactly as expected

I had no problems with ordering and the item I asked for was sent very fast. I would recommend this company and use them again in the future.

so quick in delivering , amazing !!! products good quality

very fast service

Very quick and efficient service

Arrived in good time & well packaged.

Speedy delivery. Extremely helpful customer service support. Thoroughly recommended.

I could not believe how quick it come and cheaper than some leading company's . It was realy fast delivery I'm one happy bunny.

I received it within a week, i would recommend your company to anyone, very well packaged.

Speedy well packed order.

Great value, looks good and excellent service, ordered one day, engraved and delivered the next.

Excellent for the price

Excellent service, very fast, very efficient.

Delivered quickly.

ordered an oval pendant it arrived next day delighted with the service.

I'd rather not be in the position of wearing a medical ID band, but a really good product avoiding carrying a medical card with me.

Very efficient and professional service

Prompt service.

Ordered the ID sports bracelet and can say it's brilliant, perfect size and fit.The engraving can be easily read and is a good font. 10/10 for service, product and price! Thank you

I have used this Company several times over the last few years and each time I have been more than satisfied with the service I have received. Their product is excellent and is always dispatched very promptly. I highly recommend it. A big thank you!

Quality merchandise, exactly what I was looking for, easy to order at very reasonable prices.

Service was fantastic quick delivery of product within 2 days of ordering.

Quick delivery. Excellent service.

My bracelet arrived the next day, as always excellent prompt service thank you

Very fast service

Fast service and easy to use

outstanding service. Item arrived exactly as described and extremely soon after ordering

All done via website but extremely efficient. Prompt postage and delivery. Well packaged. Well done.


My dad likes his black and white medical alert band, comfy and Swansea city colours.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Thank you for being so quick I received the item on Saturday and was very pleased with it.

Thanks for the service first class

Many thanks for your very prompt delivery and product. May I say that we are delighted with the bracelet but the delivery is outstanding less than 24 hours from order to delivery "exceptional "!!

Hi just want to thank @theidbandco for such prompt service with order means if anything happens to my dad if not with him emergency services are alerted to his medical conditions . Many thanks

Thank you for the very prompt delivery of my husband's id band - it arrived the very next day and he is very, very pleased with it. Again many thanks - certainly will use your site again.

I received my Medical ID Band this morning. The inscription is very clear and the band seems sturdy. Thank you for your excellent service.

Thankyou so much, Absolutely Delighted with my order. Have bought from you in the past, and have tried other companies. But you surpass without doubt.

I ordered a bracelet for my daughter on Wednesday, and it arrived in less than 24 hours. She loves it, and I think it is great quality for the money. Incredibly impressed.

I just wanted to thank you for your fantastic & professional service. I cannot believe the speed in which you delivered the sos talisman that I only ordered on 19/9/17.......it arrived this morning 20/9/17......amazing !!!!!!

Thank you for your wonderful service. I have received the band and am very happy with it.

Hello, I just wanted to say 'thank you' - never having ordered from you before, I was pleasantly surprised by the quality of goods (received yesterday), ease of ordering (the website clarity is excellent) and speed in which goods are dispatched. The product itself is a great idea to offer some peace of mind when going 'out and about'. Credit to your staff. Best wishes

What a marvellous service I received my band the next day after ordering it my grandson was delighted with it thank you

Hi, I just wanted to say thankyou to you for the excellent service! Our bands arrived this morning and are perfect, thankyou! Exactly what we wanted and amazingly fast service and great quality - I will be recommending your company to all of my friends!

Just a wee note to say what EXCELLENT SERVICE from yourselves!!

Thank you it arrived yesterday, that was really fast, i love it.

Hi there. Just wanted to say that I ordered my band yesterday and received it today! Unbelievably quick service, the leather id bracelet I ordered was clear in the picture and looks exactly like your picture. Looks brilliant and I thank you for the service you provide. Will recommend you to all. Excellent.

Just a quick note to say a big Thank You for your fantastically quick service! Ordered my engraved bracelet yesterday afternoon and it arrived in this morning's post! Thank you :-)

I just wanted to thank you and let you know how impressed I am with your incredible service. I received my bracelet today which was delivered within 24 hours, that's super speed to the Channel Islands. The bracelet itself fits perfectly and looks very chic. I would definitely recommend you to any of my friends. Many thanks once again from a very satisfied customer.

The bracelet was received today . Excellent service, exactly what was ordered ,fast delivery . Recipient was delighted.

Just to say how impressed I am with the quality of the bracelet and the fast and efficient delivery, and thank you very much to the young lady who dealt with me on the phone, very professional.

Just want to say Thankyou for my id bracelet,absolutely fantastic,all information engraved correctly,very good quality & very comfortable,i would not hesitate in telling anyone about your fantastic product....Thankyou

Thanks for the very prompt delivery of I.D. bracelet Very pleased with bracelet, it looks a quality item. Thanks again,

I am delighted with both bands, but especially my paw print one. It is really lovely. They both arrived next day along with the 3 other silicone bands which friends asked me to order for them once they saw mine. I think your company is brilliant as it does exactly what it says in the advert, the quality of your products are excellent and staff very thorough and helpful on the phone. The bands also give me peace of mind as I don't need to worry about carrying a card which can easily get overlooked in a medical emergency. Thank you so much

Thank you for the ID Bands they arrived today which was very quick...they are great and exactly right....thank you again

Hi Ordered my id band yesterday, Friday + received it today Saturday. Am absolutely delighted with it + cannot believe how clear the information is presented. I ordered the red silicone band, and will be ordering a stainless steel + other silicone colours later on today. Thank you so much for the speedy + free delivery.

Hi, I have received my order, great service, quick delivery, and great people to deal with. Thank you very much for all of your help and advice, I really appreciate it, and will definitely recommend you to others. Hope you have a good weekend.

Hello, I just wanted to thank you for my delivery of talisman bracelet. I only ordered this yesterday and it has arrived this morning!

Hi, just a quick email to say I received my order today. Very happy with it and it's a great item. I have to say I wasn't expecting it to be delivered so quickly, amazing service!

Thankyou for the id l received it today made up with the service would shop again with you thanks again

I Would like to say a big Thank you my Bracelet arrived this Morning I Am More than happy with the bracelet and the Prompt Delivery Once again a big Thank you

Thank you, I received my order this morning.... lightning fast! Very impressed, thanks, I will be sure to return for any new items I require.

The ID band was recieved this morning. Excellent delivery time, very well made and looks good. I am very pleased with it. Thank you for providing a good quality product.

Many thanks for your very excellent service. Less than 24 hours from order to delivery, is more than anyone has a right to expect. 6 out of 5 stars, and thoroughly recommended.

I am delighted with the Medical Alert band received this morning just 2 days after I placed the order. A great service and product.

I just wanted to say thank you for your amazing service and great bracelet.

This arrived today and is splendid. May I say yours is a fantastic service of which you can be very proud.

Order was made on the Friday just before 2 o'clock and arrived next morning just great as I was taking my dad on a weeks holiday on the Monday no need to carry his medical passport with us fab service will be recommending to other family and friends

Hi I ordered a bracelet for my husband yesterday and it came today! I had a number of queries during the process of ordering and the lady who answered the phone was kind, gentle, patient and non-patronising. Even though I had spoken to her twice on the telephone, she still said I could phone her back if I needed further clarification. The ID bracelet is brilliant! It fits beautifully and offere me and my husband very good reassurance, even after twelve years of being a diabetic. Thanks for providing an efficient service.

Thank you, my wrist band arrived the following day. Excellent service.

I just wanted to say that i have received my id bracelet today. I am very pleased with the item.

Thanks very much received it next day - love it is perfect thank you

Very happy with the service you provided

Just to say thanks so much for the speedy receipt of my wristband, it came the day after it was dispatched which I thought was great service. Well done

Received my ID necklace this order this morning, great delivery time scale, didn't expect it so quick as only ordered yesterday afternoon about 3pm.

Thank you I have received my bangle today thank for your speedy delivery.

Just wanted to say a "thank you" for your prompt service and the band is perfect.

Just thrilled with wonderful personal telephone advice , and for the next day delivery of a beautiful bracelet ..... it has given me renewed confidence as an epileptic sufferer to go far afield by myself.

Thank you so much for your prompt and efficient service in fulfilling my recent order of a medical tag. I'm absolutely delighted with the look and quality of the product.

Thank you so much for your speedy service once again. My daughter loves her new rose gold medium link chain bracelet. Less than 24 hrs from order to delivery. Many thanks again

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