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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
16101 customers
4 Stars:
1251 customers
3 Stars:
93 customers
2 Stars:
22 customers
1 Star:
8 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Placed my order just before 2pm, and it arrived in the post the next day. The item was well packaged, and arrived safely in its presentation box.

Excellent customer services and very prompt delivery

Great service and product. Thank you

Used ID band before as usual great service.

Lots of choice, very prompt service,engraving was very clear, would deal with you again.

How do you respond and deliver the items so quickly? It is brilliant.

These were my second purchases. The card needed updating and I managed to lose (at the hospital of all places!) my band a few weeks ago. Was very impressed with the speedy delivery!!

Fantastic service, from ordering to delivery !

No delivery charge unlike amazon.

Ordering process via telephone simple & efficient.

Excellent service, said it would be dispatched in 1-2 days which it was and that was to the Highlands of Scotland! Including having the engraving done this is extremely quick.

Got what I wanted at a price I expected and at a lightening speed. Would buy again.

Very good service

Excellent and speedy transaction. delighted with ID tag. Highly recommended and would use again.

I have been looking at this service for some time and finally decided to buy the text service and I'm sorry I didn't buy it sooner, the service was prompt and efficient, this is comforting to know if I ever need to use the service for an emergency.

3rd time I've purchased these bands, web site easy to use, delivery very quick packaged well, highly recommended

Great product. Very fast delivery. Recommended.

First class service. Item received within 48 hours.

Grateful peace of craftsmanship

A really easy transaction Quick to find what I wanted and a fast delivery. Perfect.

Yous did a fab job

Swift efficient delivery

Easily ordered, promptly delivered, no problems.

Fits well and says everything thank you

It could not be easier... Ordering was pretty straight forward and the item arrived perfectly on time. Also I was kept up to date with emails.

good quality, fairly priced. Fast delivery.

Thank you for taking the trouble to phone me and help with good advice re engraving content

The item I ordered was dispatched quickly.

Excellent service. Very satisfied with the purchase

Fantastic quickly quality service

Good quality for the price, ordered/engraved and delivered in less than 24 hrs.

Delivered in less than 24 hours - amazing. Thanks

Excellent service. Web site was clear and easy to use.

Amazing quick delivery, great quality product. Have now ordered twice as so pleased with my first purchase.

Quick service, plenty of choice, wasn't sure I would find what I needed but sure enough there was a suitable band offering good value.

Fantastic company with a nice range of products to suit pretty much everybody.

Very quick

Excellent service as the website was very clear and easy to order from and the product was delivered quickly

This is the 2nd purchase I have made and again the goods arrived within a day. Extremely happy.

Very speedy service and excellent quality

Great product and great service.

I would recommend a phone call : the operator knew the website very well and found a bracelet size to fit me which I had not been able to find.

Great service From posting my order and items been posted only took 4 days

Prompt and efficient service.

Easy website to use. Fast delivery.

Very very pleased with how quick my ID bangle was made and sent out. Only sent order in on the Wednesday after 6pm and was delivered early post Friday morning. lovely clear print on the inside of rubber bangle. Would definetly reccomend to others.Thankyou

Easy to use web site good descriptions of products and great quick delivery

Id band arrived next day

Easy to use service and speedy delivery

Fast, efficient service and a wonderful finish on the product

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

I just received the dog tag. I'm very satisfied with it. You guys did a great job.

Received it today , delighted , thank you so much

Very pleased with the band, perfect fit thank you.

Thank you soo much for the excellent service and swift delivery next day.

I purchased the Pink Premier Silicone Bracelet for my daughter who have a severe peanut allergy as she was going on a school trip abroad and I was a little anxious about this. She loved the bracelet a said was really cool! Now I can relax knowing that should something happen, her friends etc will be easily alerted. The engraving was perfect, exactly ehat she wanted and delivery was fantastic. From one very happy, very relieved customer/ parent

Wow! I needed a replacement id band in a hurry as my puppy ate my current one but I can't believe I have received this engraved band this morning, less than 24 hrs from ordering!

Hello, the order arrived today thanks - really impressed with the speed of service and quality of the bracelet.

That is wonderful thank so so much. I really do appreciate such an amazing service xx

We would like to thank you for your excellent and prompt service. The bracelet came today, we ordered it the day before yesterday. It is of high quality and we now have peace of mind if my partner collapses outside or gets taken ill anywhere. We would definitely recommend your company, as you are faultless in the execution of a much needed service. Thank you once again, we will definitely continue to use your company.

Thank you for your prompt delivery. I am delighted with the bracelet.

Thank you so much for my order, they came in so quickly and were exactly as I ordered. I love the quality of the engraving too, much easier to read than my previous bracelets. Again thank you so much I am so pleased with my order!

Received the talisman today.Thankyou for prompt delivery. Will reccomend to all friends and family.

Many Thanks for the Communications & Love my new band . . Feel a lot safer already !

Hi, I just wanted to say thank you for such a lovely bracelet and such fantastic service. Good quality product, excellent value for money and extremely prompt delivery. 5* :) will definitely purchase further products from you. Many thanks

I purchased a band for my wrist and an ID card for my wallet. This is something I have wanted for some time - both look great. I wear the wrist band ever day - fits great, gives me confidence that if I had an accident and could not communicate people would instantly see the band and understand my medical needs. Love it


Just wanted to say a big thank you for the excellent service - I was really impressed that my band was dispatched so quickly and really pleased that it arrived yesterday too! This is my second ID band from you and I will definitely be back when I need another one. Thank you!

I just wanted to say a big thank you for the very speedy service. I placed an order for my son to have 2 bands with engraving. They have just arrived and they look fantastic! I can relax now knowing that he will have these to alert people of his allergy and that he needs his epi pens.

Hi. Just recieved my new titanium medical bracelette and I would just like to say I am absolutely delighted with the price, quality, engraving and very quick delivery. Thank you so much for a great product, I will be using you again and I will be recommending your company to all my friends and family.

Thank you so much for such a fast and efficient service. The products are perfect for my son. Thanks again much appreciated :)

Hi, I'm emailing to say thanks very much for my dog tag that it ordered. It arrived incredibly quickly - I got it this morning even though I only ordered it on Sunday night! Upon opening the box, I was absolutely delighted. The tag and chain are stunning and far superior to any I've had previously from other companies. Once again, Thanks very much.

Hi, just wanted to say thanks so much for your fantastic services. My doctor recommended I got a medical alert bracelet. You provided an excellent quality bracelet that was very good value. I placed my order on Thursday morning and received my bracelet the next morning. I have never had such fast service. The bracelet was of excellent quality and the engraving was exactly as asked. Much better than the other expensive websites out there!

Hi. I am writing to thank you for your 1st class service.I ordered my wife's diabetes ID bracelet late on Tuesday afternoon & yet I received it on the following morning. It is a stylish design not being too 'flashy' & yet noticeable in an emergency. My wife is very pleased with it & the engraving is easy to read - which is important. Overall you have provided a quality bracelet with clear engraving & which is good value for money. We will certainly recommend your product & company to others. It is nice to deal with a British company that provides a quality product & efficient service without 'ripping' off the customer. Thank you

Spectacular service - especially considering I was pretty late ordering it the day before. Excellent design and yes I do love it! Many thanks - P.B.

I would just like to say this is the second time we have ordered from you and found the ease of ordering, your on going emails letting us know what is happening and the speed of delivery is A******** The necklace and engraving is once again lovely many many thanks.

I have bought various items from you and each time I am amazed. I ordered a bracelet after 4pm and it was with me the next day. Because I have various health problems the Id Band makes me feel that bit safer when I am out so it is a vital item anywhere I go. I have the Bracelet, Keychain and the ID Card, you can't be to safe. Thanks again for such a brilliant service. I would 100% recommend you to anyone I know.

WOW!!!! I ordered my "Vital ID" band and pen on Friday 31st January and low & behold it arrived on my doormat Saturday 1st February!!! Now that's 5* service right there!!! I've got my band on right now and I'm so chuffed with it guys, thanks so much for such prompt and professional service. I'll definitely recommend your company and products to ALL of my running buddies!!! Well done and thanks again.

Just letting you know the IDBand I ordered for my grandson arrived today just 5 days after your confirmation it had been forwarded. That would be hard to beat. Half way round the world in 5 days. WOW. I am so grateful. I will certainly deal with you again when the little chap outgrows this one. Many,many thanks from a very pleased Kiwi

Hi, I recvd the order today and I am very pleased with the bracket and such great service too! Thanks so much...a very happy customer.

WOW! I have never had faster service in my life! I placed my order on Tuesday, August 6th & I received it on Thursday, August 8th! I live in Phoenix, Arizona, USA. I was hesitant to order from a company in the UK, (because I thought delivery would take too long) but you carried the only ID's that I liked, so I ordered them from your company. Thank you so much for the wonderful, efficient service. And the Bracelet & charm are beautiful too! My mother has Alzheimer's Disease and now she will always have contact info on her & never get lost again!

Many thanks for the replacement chain, received safely today. I love the jewellery, it's trendy & very good quality/value. The feeling of security I now have wearing the necklace given it may one day save my life is second to none. Thankyou very very much and I just wish I had found you guys years ago!! Will certainly recommend you to anyone who will listen!

I purchased an ID bracelet, had it engraved and asked to have it shipped by Fedex. The package arrived 29 hours after I ordered it and I am in CANADA. WOW!!! The bracelet is nicer than I was expecting and the engraving is lovely. I am more than pleased and will DEFINITELY recommend The ID Band Company.

Thankyou for the order which arrived this morning. Brilliant service and the bracelet is lovely and good quality. Best wishes VJ

Thank you so much! my braclet arrived today and I absolutely love it. I cannot believe how efficient you are. Brilliant, you have a happy customer. Once again thank you

Thank you for sending my order, it was superb, fits well. A fantastic customer service. A professional job, well done.

I received my order today, july 4th, and just wanted to thank you for the great service you provided. It's unbelievable to think that I only placed my order on july 2nd. and it had to come all the way to Canada from The UK in two days. The bracelet is beautiful, and nicely engraved as requested. I will certainly be recommending your company to all my family and friends. Thank you very much .

Just to say thank you for my titanium bracelet which arrived at the weekend and is great. I like the design very much as it is very different from most id bands which are on sale. It is stylish yet durable so eminently suitable to wear to work (I work in retail so need something robust and which will not catch on things).

I bought a bracelet ( medical) it was delivered on time, the bracelet is worth the price, and good value.I would recommend your products and definitely buy off you again.

I would like to say a huge thank you for the amazing and beautiful work man ship again..I have never come across such an amazing and efficient company as yours...I myself have a heart condition and ordered a beautiful bracelet...my son has a serious bowel condition so I ordered him a dog chain which he really likes and does not feel embarrassed about his condition now... Then I have a very good friend who is diabetic and was also unsure about wearing and ID necklace I showed him your site and he is more than happy to wear his necklace with pride now ..So sending a huge thank you to you all :)

Hello ID Band Company, We would just like to say a big thank you for your superb customer service,the replacement bracelet is perfect.We will be recommending your company to as many people as we possibly can ! Thank you again

Outstanding service, thank you! Ordered yesterday about 3pm and arrived at midday today. Very pleased with my purchase and will recommend you.

Thank you very much. I have received my order today and am delighted with it. Your Company does an amazing service.

very good service very good item better deal from you compared to other sites on web recomend to all who are thinking of buying from you

We were very pleased with the id band for our mum who has memory loss , she loved the colour and was very happy to wear it. I would recommend your company to other people.

I would like to say thank you for my neckalace.it is beautiful and thank you for a speedy service.it fits perfect and you can see the writing clear and people will understand the writing clearly and will be able to help me if I do pass out.thank you very much again. From Rebecca age 9

Just wanted to say a big thank you. Bracelet arrived very very quickly and it's perfect.

I would like to say a huge thank you. I placed an order for a sports ID band yesterday lunch time, and it arrived today. Am really impressed with the speed at which it arrived, plus it's a great product! I take part in powerwalking marathons for breast cancer charity Walk The Walk (you may have heard of the London or Edinburgh MoonWalks, where we do the marathons in our bras!) - and as such this is ideal for our training, so have passed your details on to a lot of fellow walkers.

The product i bought was perfect delivery unbelievably quick, since i ordered them on the friday afternoon wasnt expecting them till monday, but was in shock when they popped through my letterbox on saturday morning. i will certainly recomend the id band company in future, thank you

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