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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
25617 customers
4 Stars:
1612 customers
3 Stars:
128 customers
2 Stars:
28 customers
1 Star:
16 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Ordering really simple and delivery time outstanding. This is the second I have bought (I lost the first one) and just as good product and service this time.

Arrived the day after I ordered, and in perfect condition

Brisk,simple effective

Excellent service and speedy delivery. Thank you

Very prompt delivery


Lovely heart with smooth engraving . Linked on to my heart link bracelet beautifully .great fast efficient service .

Quick and easy website, payment made simple as well. Will definitely use again :-)

Does exactly what they say on the tin

You were excellent in product & delivery

Very speedy delivery, lovely little bracelet, would highly recommend.

First class service, easy to use web site. Fast delivery.

The bracelet came on time and it is really good as it is waterproof

Always delivered very quickly. Communication is excellent. I'm the only one at this residential home, that has email so have ordered for several residents.

Absolutely excellent, service, product and speed of delivery. Thank you very very much

excellent service & exactly as ordered could not be more delighted + really good price

Ordered bracelet engraved on Friday by Saturday lunch time it was delivered amazing service amazing company

Order received eighteen hours after I put phone down!

The product was received in perfect condition within 24 hours of placing the order.

I can't believe how fast and efficient this service is.

I was surprised at the speed of delivery. Thank you.

Easy to use website. Prompt delivery

Very fast service.

Easy to order, came quickly and packed perfectly .

Excellent service. Quick, inexpensive quality of bracelets.

Very fast delivery, next day.

First class service,ordered on Thursday and received on Saturday.

Ordered this item in the afternoon & it arrived next morning. Excellent service.

Service and product excellent

Very quick delivery and easy to order on website.

Arrived just 3 days after placing the order. Superb service.

Easy to follow instructions prompt service quick delivery will definitely be ordering from you again

Excellent super fast service. Arrived the following day

Very quick service and excellent product

Great service. I had broken my tag and was anxious to replace it quickly. It arrived within 2 working days, having been engraved. I am very happy with the service.

From person to person contact on the phone, to dispatch and delivery---Very good indeed.

Fast delivery and perfect alert band. Thank you

great service

Very quick service. Easy to use website.

Simple to follow process for ordering, a high quality product and quick delivery at a very reasonable price. What's not to love about all that ?

Great pacemaker bracelet Very fast delivery . Would use this company again

Amazingly quick service. The ID oval necklace is perfect and very comfortable to wear. Thank you so much.

Excellent customer service. Have purchased from The ID Band Co. for many years and recently had an issue with items purchased. Kelly from The ID Band Co. was quick to respond and issue is being rectified as I type this!!

Quick delivery, fair price compared to other websites who just keep adding on every time you put something extra in the basket. Quality not bad, I am wearing the bracelet all the time even in the shower so time will tell how it wears, overall very pleased with my purchase.

Despite being ordered over a new year holiday, my bracelet was processed and dispatched very quickly.

Good price and prompt delivery - Thanks very much

Excellent quality all round: materials, printing and delivery.

came in a few days

Super fast engraving and delivery over Christmas/New Year period. I have several allergies and these were ally engraved perfectly, the silicone band is so comfortable and I bought stare pink strap too.converted from a different medical jewellery company.price superb and received it so quickly. I'll be buying more from here!

Fast service and quick free delivery within the UK.

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Hi ordered yesterday pm delivered today am what great service love my titanium bracelet will definitely order again Thank you

Our bracelet arrived less than 20 hours after I gave you the order. Excellent job all round. Thank you.

Bracelet received on Saturday. Very pleased with engraving, much classier than that on a product I purchased from one of your competitors recently and which I had to replace as it quickly became tarnished.

Just a quick message to say how impressed I am! The band is very clear, excellent value for those of us on the 'skint' side of life and the fast efficient service is outstanding.

Excellent service Thankyou delivered today ⭐️⭐️⭐️⭐️⭐️

I received my Sports ID bracelet yesterday and am delighted with it. Thank you so much for such excellent service and a great product.

Thank you so much for your very prompt service. I ordered my identity band one morning and received it the next day, no postage charged. As always I cannot fault your service.

I love my bracelet its beautiful thank you x

Thank you so much. I have got my medic alert band and it's amazing. I feel so much safer.

Can I just day a massive thank you! We only ordered this yesterday and it has arrived this morning! Unbelievable service and a great product. Thanks again,

Thank you we received the band today and my husband is very pleased with it .Thank you for such speedy service

Just a message to say a big thank you for the item received - I e-mailed Friday 5th, you replied Saturday 6th and I ordered on line, items received Tuesday 9th. Could not have been quicker and aLL The way from Alnwick to Cheddar !! Wonderful service.

Cannot fault this company. Super efficient and excellent value. Thank you.

Many thanks, yet again, for your super speedy and efficient delivery of the bands I ordered. An excellent service.

Delighted with bracelet. Fantastic service. My sincere thanks

Thank you so much what a fabulous service will be telling everyone I will certainly be returning

Thank you my order arrived, i wish to say that your company is excellent, the products are first class, and your customer service is brilliant. I would highly recommend you to everybody, an absolute pleasure to deal with, thank you again.

Thank you for a very quick service.

Received tag today.good turn around of post.just what was needed,at Decent price.

I have just received my necklace ,it is much nicer than the one I had before .it is a relief to know that should I were to have a accident they would know that I was on warfrin ,I'm shall be 82 in a couple of months.and you can never know what is round the next corner,I can't thankyou enough


I can not say enough for the brilliant service and quality of my selected ID Medical Alert selected. The engraving is exactly as requested, very clear for any medical professional to read and take appropriate action. Having ordered yesterday lunch time it arrived this morning by first class royal mail through my letter box. I would highly recommend this company if looking for an ID medical alert.

Thank you - the bracelet arrived today. Very very pleased a nd impressed with the very quick service. Well done - you deserve it.

My bracelet arrived this morning. I am really pleased with it & and the incredibly quick turn around & service. Thank you very much

I ordered a medical alert wrist band on Wednesday teatime and it arrived in thursdays post. What an excellent service, I will recommend your company anytime, brilliant.

Ordered on Friday, card arrived on Saturday. Mega fast service and huge thanks to all concerned.

Amazing service. Thank u. V pleased with dog tag for my grandson

Thank you for my band that arrived today. Extra quick despatch and delivery. I am extremely happy with it and the cut out engraving on the inside is so easy to read. My congratulations to you on a excellent product.

WOW, What else can I say but thank you, excellent service and speed of products being done and delivered even though I put order in on a Saturday evening. I will always use your services and highly recommend you to others. Star Rating definitely a TOP SCORE of 5 out of 5

Fantastic service, great product. ID Band ordered in the morning arrived the following day. Telephone query answered by a charming and extremely helpful employee. A pleasure to do business with you. Thank you.

Hi there I just wanted to write in to say THANK YOU for a wonderful, quality product!! we just received the silicon bracelet today and it fits my 11 month old son perfectly. The colour of the bracelet is attractive and effective in drawing attention to my son’s egg allergies and epipen, whilst he’s in the care of others e.g. nursery class. Your company is really helping to keep all the kids with severe allergies that bit safer! Thanks again. will be ordering more.

I just wanted to say a big thank you for your excellent service and product, I think you must be the only company that understand that with a newly diagnosed condition you really need a fast service not a 3 week wait. My fussy 14 year old loves the bracelet which also means Theres no worry about her not wanting to wear it.

Wrist band just arrived - amazing service.

Thank you. I only wish larger companies gave the service you do. I was so impressed with my first order with your company that when I need to replace my old band I did not hesitate in contacting you.

Hi, just to confirm that i received my order today and to thank you so much for such wonderful service. My bracelet is beautiful, fabulous quality, and engraving and all at such a wonderfully low price. I did not place my order until after closing of business hours on Tuesday and it was delivered to me today, Thursday morning. I cannot praise your service highly enough and i shall not shop anywhere else for my i.d. jewellry again. Again, thank you very much for such amazing service.

The bands arrived in good condition and i will order from you again in the future as I have done in the past. Many thanks for your 5 star treatment.

Amazing service ! Ordered yesterday…..recieved today ! Thank you

Thank you all, ordered my id necklace on Wednesday p.m. it arrived Thursday a.m. all details 100% accurate, excellent service well done.

Received today. What wonderful service .Couldn't be more pleased.

Hi, thank you so much for a brilliant service, less than 2 days from ordering to receipt is amazing and the product is great too,

Received bracelet this morning absolutely love it better than expected. I will recommend you and use you again. Thanks

Would just like to say what great service you have provided I wasn't sure my order went through so e mail you I then had no internet service so rang the lady I spoke to was very nice and confirmed my order and said that she had just e mailed me to say same and that my order would be sent out that afternoon got home today and there it is what great service you provide.

My Medical ID Dog Tag has arrived safely. The speed of your service, the quality of your product and the value for money is amazing. Congratulations ! Thank you so much.

We received our order Friday Its perfect. Thank you for the quick service and wonderful quality item. Our granddaughter is going to love it!

Thank you. Very much satisfied with the Medical Alert band which could be a life saver. I would certainly buy from you again.

Hi, It's just arrived in less than 24 hours from putting the order in online, absolutely outstanding. THANK YOU.

Thank you for the prompt delivery of the bands. This was my second order from your company and have been very impressed with the service both times.

Thank you for being so quick I received the item on Saturday and was very pleased with it.

Thanks for the service first class

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