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Customer Ratings

We perform a survey of our customers and ask for a rating and comments for our company and for our products. Our current company rating is as follows:

Overall Rating:
5 Stars:
20329 customers
4 Stars:
1411 customers
3 Stars:
107 customers
2 Stars:
24 customers
1 Star:
13 customers

Customer Comments

Here is a selection of recent comments received from our customers when we requested a rating of the company and products purchased:

Item received in two days! Brilliant!


top class service and delivery

Good communication, easy to order and dispatched/delivered quickly. Great service.

Quick, no fuss!

Arrived the 2 days after I ordered it. It is great well made looks really good. I would highly recommend this company.

Received next day, great service


Exactly what was wanted and I am now confident that my DNR wish, already legally registered, will be respected. Thank you.

I was so impressed with the speedy way my goods were sent. Just two days after ordering they had been delivered!

Good quick service.

The Iband company did a superb job at informing me of specialised engraving, perfect service could not fault the company at all, I highly recommend using them.

Easy to order, fast delivery.

Very quick delivery.

Nice website and buying experience. Very quick delivery

Excellent, speedy service.

Great Service & very pleased with product thankyou.

Very happy with the service both items came together and are excellent than you good communication

Easy to order, speedy delivery.

Elecellent service quick delivery elecenent service


Great service.

Brilliantly medical description on band

Very impressed and satisfied with your fast, efficient service

Product arrived promptly and as described.

Fast delivery.Good detail of what I was purchasing.

Brilliant. Just what I wanted and delivered within 3 days.

Great product, easy to order and delivered promptly. Would like to see an extra slider that could be put onto an existing band to say Organ Donor as we didn't t have it put on ours when we ordered them and have since signed up to the organ donor register

will get again when needed thank you

Very good product with an excellent finish .second buy . The first 2 bands lasted a good few years .

It's fine suits the purpose well

Great purchase and Communication

Good communication and great products, thank you!

Received very quick and customer service was very good with dealing with my enquiry

Quick delivery

Arrives quickly and great that postage is free.

Order was quick and of very good quality

Delivered promptly and exactly as ordered!

Very good quick service

Prompt and efficient service

Exceptionally quick turn around. Good quality product. Very good value.

Brilliant service Ordered my bracelet one day and it arrived the next could not believe it.

A great transaction and fantastic turn round time. This was a totally hassle free purchase for both my wife and I. The quality of our selected medibands is great. We were so impressed that we sent an email directly to The ID Band Company. They in turn, showed great courtesy in return posting a lovely thank you. In this day and age it speaks volumes about the great attitude of the firm.

Great choice of products. Always prompt service. This is my third bracelet as been using this company for years. Recent one is a metal strap which looks great. Thanks

Excellent service from you again

very good company and fast thank you

I was pleased that I could place my order on the telephone and not only online. The order was placed in the afternoon and it arrived the next day.

The band arrived the next day - fantastic!

Amazingly quick service despite being a personalised purchase - was delivered the next day!

Easy to order from the site, very promt service .

General Customer Comments

Here is a selection of recent comments received from our customers. Please note that these are extracts from emails we have received. We have edited them where required to remove any personal information.

Amazing service ! Ordered yesterday…..recieved today ! Thank you

Thank you all, ordered my id necklace on Wednesday p.m. it arrived Thursday a.m. all details 100% accurate, excellent service well done.

Received today. What wonderful service .Couldn't be more pleased.

Hi, thank you so much for a brilliant service, less than 2 days from ordering to receipt is amazing and the product is great too,

Received bracelet this morning absolutely love it better than expected. I will recommend you and use you again. Thanks

Would just like to say what great service you have provided I wasn't sure my order went through so e mail you I then had no internet service so rang the lady I spoke to was very nice and confirmed my order and said that she had just e mailed me to say same and that my order would be sent out that afternoon got home today and there it is what great service you provide.

My Medical ID Dog Tag has arrived safely. The speed of your service, the quality of your product and the value for money is amazing. Congratulations ! Thank you so much.

We received our order Friday Its perfect. Thank you for the quick service and wonderful quality item. Our granddaughter is going to love it!

Thank you. Very much satisfied with the Medical Alert band which could be a life saver. I would certainly buy from you again.

Hi, It's just arrived in less than 24 hours from putting the order in online, absolutely outstanding. THANK YOU.

Thank you for the prompt delivery of the bands. This was my second order from your company and have been very impressed with the service both times.

Thank you for being so quick I received the item on Saturday and was very pleased with it.

Thanks for the service first class

Many thanks for your very prompt delivery and product. May I say that we are delighted with the bracelet but the delivery is outstanding less than 24 hours from order to delivery "exceptional "!!

Hi just want to thank @theidbandco for such prompt service with order means if anything happens to my dad if not with him emergency services are alerted to his medical conditions . Many thanks

Thank you for the very prompt delivery of my husband's id band - it arrived the very next day and he is very, very pleased with it. Again many thanks - certainly will use your site again.

I received my Medical ID Band this morning. The inscription is very clear and the band seems sturdy. Thank you for your excellent service.

Thankyou so much, Absolutely Delighted with my order. Have bought from you in the past, and have tried other companies. But you surpass without doubt.

I ordered a bracelet for my daughter on Wednesday, and it arrived in less than 24 hours. She loves it, and I think it is great quality for the money. Incredibly impressed.

I just wanted to thank you for your fantastic & professional service. I cannot believe the speed in which you delivered the sos talisman that I only ordered on 19/9/17.......it arrived this morning 20/9/17......amazing !!!!!!

Thank you for your wonderful service. I have received the band and am very happy with it.

Hello, I just wanted to say 'thank you' - never having ordered from you before, I was pleasantly surprised by the quality of goods (received yesterday), ease of ordering (the website clarity is excellent) and speed in which goods are dispatched. The product itself is a great idea to offer some peace of mind when going 'out and about'. Credit to your staff. Best wishes

What a marvellous service I received my band the next day after ordering it my grandson was delighted with it thank you

Hi, I just wanted to say thankyou to you for the excellent service! Our bands arrived this morning and are perfect, thankyou! Exactly what we wanted and amazingly fast service and great quality - I will be recommending your company to all of my friends!

Just a wee note to say what EXCELLENT SERVICE from yourselves!!

Thank you it arrived yesterday, that was really fast, i love it.

Hi there. Just wanted to say that I ordered my band yesterday and received it today! Unbelievably quick service, the leather id bracelet I ordered was clear in the picture and looks exactly like your picture. Looks brilliant and I thank you for the service you provide. Will recommend you to all. Excellent.

Just a quick note to say a big Thank You for your fantastically quick service! Ordered my engraved bracelet yesterday afternoon and it arrived in this morning's post! Thank you :-)

I just wanted to thank you and let you know how impressed I am with your incredible service. I received my bracelet today which was delivered within 24 hours, that's super speed to the Channel Islands. The bracelet itself fits perfectly and looks very chic. I would definitely recommend you to any of my friends. Many thanks once again from a very satisfied customer.

The bracelet was received today . Excellent service, exactly what was ordered ,fast delivery . Recipient was delighted.

Just to say how impressed I am with the quality of the bracelet and the fast and efficient delivery, and thank you very much to the young lady who dealt with me on the phone, very professional.

Just want to say Thankyou for my id bracelet,absolutely fantastic,all information engraved correctly,very good quality & very comfortable,i would not hesitate in telling anyone about your fantastic product....Thankyou

Thanks for the very prompt delivery of I.D. bracelet Very pleased with bracelet, it looks a quality item. Thanks again,

I am delighted with both bands, but especially my paw print one. It is really lovely. They both arrived next day along with the 3 other silicone bands which friends asked me to order for them once they saw mine. I think your company is brilliant as it does exactly what it says in the advert, the quality of your products are excellent and staff very thorough and helpful on the phone. The bands also give me peace of mind as I don't need to worry about carrying a card which can easily get overlooked in a medical emergency. Thank you so much

Thank you for the ID Bands they arrived today which was very quick...they are great and exactly right....thank you again

Hi Ordered my id band yesterday, Friday + received it today Saturday. Am absolutely delighted with it + cannot believe how clear the information is presented. I ordered the red silicone band, and will be ordering a stainless steel + other silicone colours later on today. Thank you so much for the speedy + free delivery.

Hi, I have received my order, great service, quick delivery, and great people to deal with. Thank you very much for all of your help and advice, I really appreciate it, and will definitely recommend you to others. Hope you have a good weekend.

Hello, I just wanted to thank you for my delivery of talisman bracelet. I only ordered this yesterday and it has arrived this morning!

Hi, just a quick email to say I received my order today. Very happy with it and it's a great item. I have to say I wasn't expecting it to be delivered so quickly, amazing service!

Thankyou for the id l received it today made up with the service would shop again with you thanks again

I Would like to say a big Thank you my Bracelet arrived this Morning I Am More than happy with the bracelet and the Prompt Delivery Once again a big Thank you

Thank you, I received my order this morning.... lightning fast! Very impressed, thanks, I will be sure to return for any new items I require.

The ID band was recieved this morning. Excellent delivery time, very well made and looks good. I am very pleased with it. Thank you for providing a good quality product.

Many thanks for your very excellent service. Less than 24 hours from order to delivery, is more than anyone has a right to expect. 6 out of 5 stars, and thoroughly recommended.

I am delighted with the Medical Alert band received this morning just 2 days after I placed the order. A great service and product.

I just wanted to say thank you for your amazing service and great bracelet.

This arrived today and is splendid. May I say yours is a fantastic service of which you can be very proud.

Order was made on the Friday just before 2 o'clock and arrived next morning just great as I was taking my dad on a weeks holiday on the Monday no need to carry his medical passport with us fab service will be recommending to other family and friends

Hi I ordered a bracelet for my husband yesterday and it came today! I had a number of queries during the process of ordering and the lady who answered the phone was kind, gentle, patient and non-patronising. Even though I had spoken to her twice on the telephone, she still said I could phone her back if I needed further clarification. The ID bracelet is brilliant! It fits beautifully and offere me and my husband very good reassurance, even after twelve years of being a diabetic. Thanks for providing an efficient service.

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